Manager, Subscriptions & Operational Strategy

We are hiring for one of our portfolio companies. While the team is based in Kuala Lumpur, we are open to hiring remotely for exceptional talent from across Southeast Asia.

In line with the evolution of a key portfolio company, we are supporting the hiring of an experienced Manager, Subscriptions & Operational Strategy to drive the organization's revenue growth. This individual will serve as the cross-functional lead responsible for executing the rollout of a next-generation global subscription, pricing, and packaging model.

The Company

Our portfolio company is an established digital publisher that builds and operates a category-leading digital platform with a massive, high-engagement global user base. The company maintains an established regional footprint across key hubs in Southeast Asia and South Asia. The business promotes a closely-knit, collaborative environment built on meritocracy, diversity, and inclusion.

The Role

As the Cross-Functional Execution Lead, you will act as the operational bridge between executive strategy and technical delivery. You will translate high-level monetization objectives into actionable product features, localized price testing, and ensuring seamless subscriber transitions. This role is designed for driven individuals seeking significant execution accountability and C-suite exposure early in their career.

Key Responsibilities

• Product Rollout & Program Execution: Manage the end-to-end launch of the upgraded subscription lineup across priority markets, ensuring product, technology, marketing, and support teams remain aligned.
• Subscriber Migration & Churn Management: Execute the transition of existing subscribers to the new plan structure in a smooth manner, managing communications and existing terms while keeping churn within agreed guardrails.
• Partner & Vendor Integration: Coordinate third-party content and service delivery to ensure technical readiness for new subscription tiers.
• Pricing & In-App Experimentation: Run clean price testing in key markets, leverage app store mechanics, and analyze results to present actionable pricing recommendations to leadership.
• Retention & Payment Recovery: Drive the renewal agenda by optimizing renewal communications, handling failed payments, and executing win-back strategies to improve baseline renewal rates.
• Cross-Functional Alignment & Reporting: Partner directly with Product and Engineering to prioritize the roadmap and write clear technical/commercial specifications, while providing leadership with weekly performance dashboards against revenue targets.

Qualifications

• At least 5 years in subscription or consumer app monetization, growth, or strategy & operations, with a proven track record of shipping end-to-end pricing and monetization changes.
• Strong working knowledge of App Store and Google Play subscription mechanics (billing, plan changes, refunds, and store policies).
• Hands-on experience with churn analysis, cohort and funnel, alongside the ability to build financial/pricing models to guide executive decisions.
• Demonstrated ability to manage complex cross-functional timelines and drive execution without direct line-management authority.
• Exceptional written communication skills, with experience preparing strategic materials for executive leadership.
• Hands-on experience with subscriber migrations, grandfathering strategies, and subscription tooling (e.g., RevenueCat, Superwall, Adapty).
• Experience in pricing for emerging markets and familiarity with regional consumer behaviors.
• Proficiency in Bahasa Malaysia or Bahasa Indonesia is highly preferred.