Mandarin Customer Support

Required Interpersonal Skills:

Customer Service orientation.

Customer Results/Solutions focussed.

Customer Expectations Management.

Active Listening Skills.

Ability to handle queries and objections in a professional manner.

Passionate about communication and interacting with people is key to success in this role.

Able to receive continuous feedback and work in a fast-paced working environment.

Positive attitude and willingness to learn and go the extra mile for self-improvement.

Emotional intelligence and ability to stay calm when customers are stressed or annoyed.

Good reasoning and analytical skills.

Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

Must be able to speak, read and write in Mandarin, English