Company Description Maybank Group is a leading financial services provider in Malaysia, serving consumers, investors, entrepreneurs, non-profit organizations, and corporations. With over 2,400 branches and offices across 20 countries, Maybank has the largest network among Malaysian banks and serves more than 22 million customers. The Group is the only regional bank with a presence in all 10 ASEAN countries, offering diverse opportunities for growth and international exposure. Maybank focuses on innovation, strong customer value, and operational efficiency while investing in talent development and leadership. Maybank and Maybank Islamic are members of PIDM in Malaysia, reinforcing their commitment to financial stability and customer protection.
Role Description This is a full-time, on-site Mortgage Advisor role based in Kuala Lumpur. The Mortgage Advisor will guide customers through the mortgage application process, assess their financial needs, and recommend suitable mortgage products in line with Maybank's policies and regulatory requirements. Responsibilities include conducting consultations, explaining mortgage features and terms, preparing and reviewing documentation, and ensuring timely processing of applications. The role involves collaborating with branch staff and other stakeholders, supporting mortgage marketing initiatives, and maintaining accurate records and follow-ups to deliver a high standard of customer service. The Mortgage Advisor will also stay updated on market trends, internal product changes, and compliance standards to provide informed advice.
Qualifications
- Candidates should possess strong knowledge and experience in Mortgages and Mortgage Marketing to advise on products and support sales activities.
- Candidates should possess skills in Finance and Financial Planning to analyze customer profiles and recommend appropriate mortgage solutions.
- Candidates should possess relevant professional certification such as being CeMap Qualified or holding equivalent mortgage advisory qualifications.
- Candidates should possess effective communication, customer service, and interpersonal skills to build trust and manage client relationships.
- Candidates should possess strong analytical abilities, attention to detail, and familiarity with banking regulations and lending policies.
- Candidates should possess the ability to work in a fast-paced branch environment, meet sales and service targets, and collaborate with cross-functional teams.
- Candidates should possess a diploma or degree in finance, business, economics, or a related field; prior experience in retail banking or mortgage advisory is an advantage.
