Job Description
About the Role:
We are seeking a highly motivated Mulesoft Senior Platform Engineer with 7+ years of experience in Mulesoft platform management or Mulesoft Flexgateway
Primary Skills
- skills proficiency
- Terraform expertise.
- GitHub expertise.
- OpenShift expertise
- AWS basic knowledge
- Azure basic Knowledge
- ITIL Process
- Argo CICD
Secondary Skills
- Experience in Mulesoft platform management or Mulesoft Flexgateway
- Good level of experience with Authentication & Authorization mechanisms (API security standards and implementation (OAuth, OpenId))
- XML, XSD, WSDL, WS-*, Java, JSON
- Basic network skills: Virtual IPs, firewalls, LoadBalancer, etc
- Certificate lifecycle
- SOAPUI, Postman: User level skills.
- Service Now
- Linux
Roles And Responsibilities
- Provide daily operations support and maintenance.
- Analyze and resolve incidents within defined SLA timelines.
- Handle escalated tickets from L2 support teams.
- Manage platform capacity and performance to ensure availability, scalability, and optimal resource utilization.
- Perform troubleshooting using logs, monitoring tools, and system diagnostics.
- Conduct initial Root Cause Analysis (RCA) and recommend corrective actions.
- Support deployment, release, and production change activities.
- Manage service requests and operational support activities.
- Ensure timely communication and status updates for assigned tasks and incidents.
- Create and maintain operational documents, SOPs, and knowledge articles.
- Identify recurring issues and drive continuous service improvement.
- Develop and maintain automation scripts for repetitive operational tasks.
- Support major incidents and assist in service restoration activities.
- Participate in on-call or after-hours support when required.
- Maintain compliance with operational processes, security, and audit requirements.
- Provide knowledge transfer and guidance to junior support team members.
- Proactively identify risks, blockers, and improvement opportunities within the support environment
