Job Description
Overview
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.
Come make an impact every day at Zebra.
What We're Looking For
The Online Content Specialist II is responsible for content production in a specialized area of expertise,
tasked with creating, indexing and activating Support Community Content.
Essential Duties And Responsibilities
– Interacts with stakeholders across the business and partner closely with content strategists to meet the needs of a global audience and help develop new streams of learning-oriented content.
– Ensures that content is relevant, findable, accurate, clear and targets the needs of Zebra Online visitors.
– Promotes Knowledge Management & Systems objectives, plans, and priorities to key audiences within the company, helping to achieve adoption and leverage of the knowledge.
– Fully engages in Product Quality meetings to understanding additional internal content of known issues (CQC/SBM, SPR).
– Works with Training Teams to utilize abilities and Knowledge of team to run training courses (Internal or External) on Products, Systems or Knowledge interaction.
– Identifies requirements and implementation of phased languages including customer interaction communications.
– Enables product notification updates for Firmware & Software via Customer Community Chatter Groups. Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.
Benefits
We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.
Job Posting Statement
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
AI Technology Statement
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.
