At The Kettle Gourmet, we're not just another snack brand — we're rewriting the rules of flavour and customer experience. Founded by Zac Chua, we thrive on bold ideas, relentless execution, and a team that actually owns their work. Real accountability, real impact, and the chance to build something iconic from the ground up.
Why this role matters:
Orders move through this company every single day — Shopify, Shopee, Lazada, B2B clients, retail partners. You're the person who makes sure every one of them goes out right and on time. When you own this role, you own the engine room.
This is for you if:
- You take ownership of a tracker and actually keep it updated
- You notice something's about to go wrong before it does — and you say so early
- You find satisfaction in a system that runs cleanly, not chaos that keeps you busy
- You want your work to directly impact real revenue, not sit in a backlog
What you'll own
Fulfilment & dispatch
- Daily fulfilment for Shopify, Shopee, and Lazada orders — pack, coordinate, dispatch
- Liaise with Shopee riders for instant delivery cut-offs (3pm daily)
- Coordinate B2B order pickups and deliveries via Lalamove and other logistics partners
Inventory
- Maintain the inventory tracker daily across B2B, offline, and ecommerce channels
- Manage stock movement between office and warehouse
- Flag expiring goods and low stock levels before they become a problem
- Grow into placing and tracking factory orders as you build up
Supplies
- Manage recurring monthly supplies — carton boxes, tapes, airway bills
- Keep the procurement expense tracker updated weekly
Team support
- Assist with booth and event setup during occasional sales activations
How we'll set you up:
You won't be thrown into everything at once. Your first weeks follow a structured plan — master one workflow at a time, with direct training from the Operations lead, until you're running the engine room independently. Then the scope grows with you, including factory and supplier coordination.
What we're looking for
- 1–3 years in operations, logistics, warehouse, retail stock, or e-commerce fulfilment preferred — right attitude beats a long resume
- Comfortable with Google Sheets — you actually keep trackers updated
- Experience with Shopee, Lazada, or Shopify seller platforms is a strong advantage
- Comfortable with hands-on physical work
- Organised, reliable, proactive — you flag problems before they become fires
- English proficiency required; Bahasa Malaysia or Mandarin is a bonus
- Able to start immediately
Working hours
- Monday–Friday 9am–6pm, Saturday 9am–3pm
- Flexible early finish on 2 weekdays of your choice — Wednesday, Thursday, or Friday
Why join us
- Small team, real ownership — your work is visible and it matters
- Structured training first, full trust after — then no layers of approval for day-to-day decisions
- From Malaysia to regional — we're actively expanding and you'll grow with us
- Competitive salary, reviewed on performance, with EPF, SOCSO, and EIS
