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DXC Technology

Operations Manager - Japanese Speaker

DXC Technology

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a month ago
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Job Description

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

  • Manage area(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
  • Generally sets work activities of teams providing remote (offsite) service customer access, pre-sales, post-sales or service delivery to solve various business systems and applications problems for customers: onsite engineering personnel: and Authorized Service Providers.
  • Services are provided on standard, specialized or complex systems.
  • May be responsible for leading, managing, sponsoring or participating on projects.
  • Responsible for managing a budget.
  • Ensure operational excellence by establishing key metrics and ensuring team goals and contractual commitments are met.
  • Establish and manage relationships with subject matter experts and appropriate management, with an objective of maintaining and building the business.


Typically a Bachelor's degree or equivalent experience required 6-8 related experience in customer support with proven managerial abilities and business Japanese proficiency

  • People management responsibility.
  • Demonstrate some in-depth knowledge of corporate organization and policies.
  • Demonstrate business, technical or functional knowledge at the mastery level.
  • Demonstrate administrative or operations knowledge.
  • Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation.
  • Demonstrate management capability.
  • Familiar with the full portfolio of offerings, with detailed knowledge of services which are delivered out of their organization.
  • Ability to lead project teams.
  • Demonstrates detailed knowledge of support solutions.
  • Demonstrates thorough knowledge of industry drivers relating to TCE.
  • Called upon to create or implement strategic plans, goal setting, and Plan of Record management.
  • Knowledge of the company's financial management processes.
  • Forecast and manage to a budget.

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Overview

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

Website: https://www.dxc.com
Twitter: https://www.twitter.com/dxctechnology
Facebook: https://www.facebook.com/DXCTechnology
Youtube: https://www.youtube.com/DXCTechnology
Instagram: https://www.instagram.com/dxctechnology

Website http://www.dxc.com
Industry Information Technology & Services

Company size 130K+ employees

Headquarters Tysons, VA

Type Public Company

Founded 2017

Specialties Insurance BPaaS and BPO, Analytics and Engineering, Applications, Security, Cloud, IT Outsourcing, and Modern Workplace

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