Operations Officer - Collection/ Customer Service
Location:Klang Valley, Penang, Johor, Ipoh, and Melaka
- Assist the walk-in customers, assist/ usher them to appropriate counters/ performing transaction
- Perform administrative task and document processing
- Attend to product enquiries and customer service issues
- Perform other ad-hoc duties/projects assigned from time to time
- Telephone dunning (X, 30 & 60 days bucket) accounts.
- Retrieve voice message and perform call back to customer via dialer system (Call Back Campaign).
- Handling email correspondence with respective unit/dept.
- Attend to customer and update latest contact details.
- To review transfer payments/late charges on daily basis.
- Display professionalism when handling external and internal customers at all time.
- Carry out all other duties assigned from time to time by management.
- Ensure clean desk policy are adhered at all times.
- Escalate any suspicious or fraudulent activity to your manager, independent risk management, internal legal counsel or compliance officer
- Ensure strict adherence to all credit policies, procedures, BNM guidelines, Group compliance etc.
- Handling ad-hoc task - i.e. Financial Aids Programme
Requirements:
- A recognised Degree/Diploma or other equivalent qualifications working knowledge of Branch Operations, Sales and Credit would be a definite advantage
- Preferably at least 1 year of working experience in branch or in related field
- Good interpersonal with excellent communication skills in English and Bahasa.
- Fresh graduate are encouraged to apply
- Possess strong interpersonal and analytical skills
- Computer literate, i.e. Microsoft word and excel
- Target oriented, able to work as team and under taxing environment
- Flexible to work on extended hours/ weekend if required.
- Strong business acumen, proactive and a self-starter
JOB TYPE
Function
Roles
UNITED OVERSEAS BANK (MALAYSIA) BHD is a subsidiary of United Overseas Bank Group, Singapore. With presence in Malaysia since 1951, UOB Malaysia operates 45 branches throughout Malaysia, making it the foreign bank with the largest branch network.
We are seeking passionate, dynamic, self motivated individuals who are driven towards performance excellence. As a leading bank in Asia-Pacific, we offer you challenges and opportunities to meet your career aspirations.
At UOB, we are dedicated to making a big impression in the region. As a team, we know we will make a difference and shape Asia's future. Join our Technology & Operations, as we make our mark in Asia.
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