Order Management Representative

Key Responsibilities

• Accurately enter and validate product and/or service contract orders in ERP systems.
• Review purchase orders against approved quotes and pricing.
• Manage assigned accounts, including complex or multi-contract orders.
• Respond to inquiries regarding order status, invoicing, entitlements, shipping, and product availability.
• Coordinate with Sales, Finance, Supply Chain, Logistics, and Service teams to resolve order-related issues.
• Ensure proper documentation, tracking, and compliance with internal processes.
• Meet or exceed performance metrics and SLA targets.
• Deliver a positive ordering and invoicing experience to customers and partners.

Qualifications

• Bachelor's Degree in Business, Supply Chain, Finance, or related field.
• 1–2 years of experience in order management, customer service, or sales support preferred.
• Fresh graduates are encouraged to apply.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office; ERP/CRM experience preferred.