Denave is looking for a proactive and customer-focused Partner Success Specialist to support one of our leading global technology clients.
If you're passionate about enabling partner success, driving user adoption, and building strong business relationships, this is an excellent opportunity to grow your career in a dynamic, international environment.
Key Responsibilities
- Drive Partner Engagement: Collaborate with global and regional stakeholders to support partner account mapping, contact management, and portal access.
- Partner Onboarding & Enablement: Serve as the primary point of contact for new partners by guiding them through onboarding, delivering product training, and ensuring successful adoption of our platform.
- Relationship Management: Build and maintain strong partner relationships through regular engagement, issue resolution, and ongoing support to maximize platform utilization.
- Performance Monitoring: Track partner adoption and business performance, including pipeline growth, opportunity creation, and conversion metrics.
- Data Quality Management: Ensure the accuracy and completeness of partner data by identifying and resolving data discrepancies within the platform.
- Reporting & Insights: Prepare weekly performance reports, adoption metrics, and partner feedback summaries for internal stakeholders to support continuous improvement.
Requirements
- Minimum 4 years of experience in Partner Success, Partner Marketing, Account Management, Customer Success, or a related B2B client-facing role.
- Fluent in Japanese and English (spoken and written) to support Japanese-speaking partners and collaborate with regional and global stakeholders.
- Proven experience managing B2B partner relationships, preferably within the technology industry or SaaS/platform environment.
- Strong interpersonal, communication, and stakeholder management skills with the ability to work effectively across cross-functional and multicultural teams.
- Bachelor's Degree in Business Administration, Marketing, or a related discipline.
