We are seeking a dedicated Payment Collection Operations Associate to support our Global Payment Collection Operations Team. This role operates on UK working hours (night shift) and plays a critical part in ensuring seamless global payment and collection operations.
Key Responsibilities:
- Daily Operations Management: Handle daily payment and collection queries, ensuring timely resolution and maintaining high service quality standards.
- Transaction Monitoring & Risk Management: Monitor payment and collection transactions, identify potential risks, investigate abnormal transactions and risk control.
- SLA Assurance: Ensure service level agreements are met consistently while maintaining operational excellence.
- Stakeholder Collaboration: Work closely with business partners and cross-functional teams to understand client's needs and streamline operational processes.
- Process Improvement: Drive initiatives to improve operational efficiency, automation, and client experience through data-driven insights and innovative solutions.
- Ad-hoc Projects: Support other business initiatives and special projects as required.
Job Requirement:
- One or two years of relevant work experience in working cash management in international banks, financial institutions or fintech industry.
- Fresh graduates are encouraged to apply.
- Willing to work for UK working hours(4pm – 1am).
- Good understanding of major global clearing and settlement systems and understanding of the global compliance requirements
- Familiarity with cross-border business, payment and settlement is preferred.
- Have a collaborative and inquisitive mindset
- Agile or open to change, comfortable working in a fast-paced environment.
- Analytical and strategic thinking with problem-solving skills.
- Excellent communication skills and stakeholder management skills
- Analytical and strategic thinking with problem-solving skills.
- Proficiency in English required, Mandarin is a plus
