Personal Banker

Company Description AmBank Group is a leading financial services group in Malaysia with over four decades of experience supporting the nation's economic development. The Group serves more than three million individual and corporate customers through a broad range of services, including wholesale, business, retail, and investment banking. Its offerings also cover Islamic banking, general and life insurance, family takaful, stock and futures broking, and investment advisory and management services across various asset classes. With a workforce of over 9,000 people, AmBank Group emphasizes professional growth and service excellence. AmBank is a member of Perbadanan Insurans Deposit Malaysia (PIDM), reflecting its commitment to financial stability and customer protection.

Role Description This is a full-time, on-site Personal Banker role based in Melaka. The Personal Banker will provide personalized financial advice and solutions to individual customers, including deposits, loans, credit cards, and investment products. Responsibilities include building and managing customer relationships, conducting financial needs analysis, and proactively promoting banking products and services to meet customer goals. The role involves handling account openings, transactions, and documentation, ensuring compliance with regulatory and internal policies. The Personal Banker will collaborate with branch colleagues to achieve sales targets, deliver high-quality customer service, and support day-to-day branch operations.

Qualifications

• Strong customer service, relationship management, and interpersonal skills to engage diverse customers effectively.
• Sales, cross-selling, and negotiation abilities to promote banking products and achieve branch performance targets.
• Basic financial analysis, product knowledge, and advisory skills for deposits, loans, and investment offerings.
• Attention to detail, documentation accuracy, and compliance awareness in line with bank and regulatory requirements.
• Effective verbal and written communication skills in English; proficiency in additional local languages is an advantage.
• Ability to work in a fast-paced branch environment, manage time well, and collaborate with team members.
• Prior experience in retail banking, financial services, or customer-facing roles is preferred.
• Diploma or bachelor's degree in finance, business, economics, or a related field is advantageous; equivalent experience will be considered.