Together, We Shape a Better Future.
System Management & Maintenance
- Oversee and manage the vSphere virtualization platforms, Linux environments (RHEL & Oracle Linux), Windows Server, Commvault Backup & Recovery, SAN Switches and SAN Storage systems.
- Perform daily, weekly and periodic system health checks, monitor system performance and address day-to-day issues to ensure operational reliability.
- Troubleshoot and report incidents, problems and anomalies within managed systems, backup and storage appliances.
- Review and optimize system and storage resource usage, conducting capacity planning to ensure timely investments.
- Responsible for system maintenance, including executing OS and security patches, as well as system firmware upgrades.
Security, Compliance & IT Audit
- Implement security measures, including OS hardening using Ansible automation platform, penetration testing and vulnerability assessments, addressing IT security-related issues.
- Support IT audit activities, including internal audits, external audits and regulatory system audits.
Infrastructure Improvement & Automation
- Study and identify opportunities for system enhancements and drive improvement initiatives.
- Focus on areas such as patch automation & compliance, health monitoring, server inventory, capacity planning, security improvement and OS hardening.
- Conduct research and stay updated on the latest automation technologies and industry trends, incorporating these into the infrastructure strategy.
- Develop and implement automation scripts using tools like PowerShell and other relevant technologies to improve efficiency.
Health Monitoring & Proactive Management
- Improve system health monitoring capabilities and develop advanced notification mechanisms to proactively address potential issues.
- Participate in disaster recovery preparation and simulation exercises to ensure system resilience.
Collaboration & Project Support
- Collaborate with the Core Systems, Satellite Solutions team and vendors for day-to-day operations and IT-related projects.
- Participate in IT infrastructure implementation projects, supporting project leads to ensure successful project delivery.
Documentation & Compliance
- Create and maintain operational documentation, standard operating procedures and ensure compliance with IT policies and change management protocols.
- Undertake any other duties as deemed necessary for the overall management and support of the integrated systems environment.
Standby Support
- Provide standby support outside of regular working hours as required to ensure the continuous operation of critical systems and timely resolution of incidents.
- Be available to work after-hours for emergency and incident support requests, ensuring that any urgent issues are promptly addressed.
