Are you an experienced Procurement Operations leader with a passion for driving operational excellence, service delivery, and continuous improvement
We are looking for a Procurement Operations Service Lead to oversee end-to-end Procurement Operations within a regional Shared Services environment. In this leadership role, you will be responsible for ensuring service excellence across Procure-to-Pay (P2P) operations while leading a team of Service Managers and operational specialists to deliver against agreed service levels, governance standards, and business expectations.
Key Responsibilities
- Lead the end-to-end Procurement Operations function, including:
- Requisition support
- Purchase Order processing
- Vendor Master Data management
- Catalogue support
- Supplier query management
- Own service delivery performance, ensuring operational KPIs and SLAs are consistently achieved.
- Monitor operational performance through productivity, quality, backlog, ageing, and exception reporting.
- Act as the senior escalation point for procurement operational issues involving suppliers, business users, finance, and procurement stakeholders.
- Lead governance meetings and provide regular service performance updates to senior leadership.
- Drive continuous improvement initiatives, including process standardisation, automation, service simplification, and control enhancements.
- Ensure procurement policies, SOPs, controls, and documentation remain current and audit-ready.
- Lead, coach, and develop Service Managers and Procurement Operations teams, building capability and succession strength.
- Collaborate closely with Procurement, Finance, Shared Services, and business stakeholders across multiple countries to continuously improve service delivery.
Requirements
- Bachelor's Degree in Supply Chain Management, Business Administration, Finance, or a related discipline.
- Professional certifications such as CIPS, CPSM, or equivalent are advantageous.
- 12–15 years of Procurement Operations or Procure-to-Pay experience within a Shared Services, Global Business Services (GBS), or regional operations environment.
- At least 5–10 years of people leadership experience managing managers or senior team leads.
- Strong experience leading high-volume Procurement Operations functions with ownership of SLAs, governance, service performance, and operational controls.
- Hands-on knowledge of procurement systems such as SAP, Ariba, Coupa, Oracle, or equivalent.
- Experience managing Vendor Master Data, Purchase Orders, procurement policies, approval workflows, and compliance controls.
- Proven track record driving process improvement, automation, operational excellence, and service transformation.
- Excellent stakeholder management, leadership, analytical, and communication skills.
