Product Delivery - Intern

About AI Rudder

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work:

AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.

Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.

Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.

Meaningful Impact: Build AI solutions that create real value for businesses around the world.

Ownership & Autonomy: Freedom to take initiative and drive outcomes.

Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

Office Location: Level 7, Vertical Corporate Tower B. Avenue 10, The Vertical. No. 8. Jalan Kerinchi, Bangsar South City 59200 Kuala Lumpur, Malaysia

Work arrangement: On-Site

Responsibilities:

As a Product delivery intern, you will support the team in delivering products smoothly and efficiently by coordinating tasks, tracking progress, and working with different teams. You will gain hands-on experience in supporting product development and delivery.

Success in this role means staying organized, communicating well, completing tasks on time, and helping the team deliver quality products to customers.

Key Responsibilities

- Assist in the design, development, and delivery of AI voicebot solutions, including bot configuration, testing, and deployment.

- Support senior team members and full-time staff in daily operations and ad-hoc assignments.

- Review and analyze robot interactions and call recordings to identify issues and opportunities for improvement, and provide optimization recommendations.

- Conduct testing and validation of robots prior to deployment, and summarize testing results and findings.

- Collaborate with cross-functional teams, including R&D, Sales, and Customer Success teams, to ensure smooth project execution.

- Coordinate and participate in large-scale robot performance testing activities.

-Assist in optimizing robot performance based on testing results, operational findings, and customer feedback.

- Support on-site recording and analysis activities at client locations when required.

Qualifications:

- Good command of spoken and written Malay and English. Proficiency in Chinese will be an added advantage.

- Familiarity with AI-related technologies and concepts such as NLU, ASR, TTS, LLM, and conversational AI is preferred.

- Strong analytical and problem-solving skills with attention to detail.

- Good communication and interpersonal skills, with the ability to collaborate effectively with different stakeholders.

- Proactive, responsible, and eager to learn in a fast-paced environment.

- Proficiency in Microsoft Office applications, especially Microsoft Excel, is an advantage.

- Willing to travel to client sites when required for recording and analysis activities.

- Flexible to support project activities outside regular working hours on an occasional basis.