Product Manager – AI Agent & Chatbot Intelligence, Regional Operations

Shopee

Malaysia

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Job Description

Job Description:

Lead the end-to-end development of chatbot and agent-AI interaction features, from concept to rollout to ongoing iteration
Design systems that allow agents to supervise, correct, and train AI models in real time (e.g. feedback loops, annotation workflows, reinforcement learning from human feedback)
Collaborate with engineering, data science, operations, and design to ship products that combine Large Language Models (LLMs) and agentic logic with operational scalability
Define product metrics, user journeys, and evaluation frameworks to track and improve model quality, deflection rate, and Customer Satisfaction Score (CSAT) impact
Build tools for chatbot lifecycle management: training/annotation platforms, intent classification, knowledge integration, and auto-evaluation pipelines
Drive alignment across business, ops, and tech teams to deliver AI solutions that balance automation with human judgment
Stay updated on the evolving GenAI landscape: prompting strategies, fine-tuning approaches, and multi-agent orchestration, and translate them into product opportunities

Requirements:

Bachelor's degree in Computer Science, Engineering, or a related technical field
Equivalent experience in building and scaling AI products is a plus.
Experience shipping products powered by LLMs (e.g. GPT, Claude) or conversational AI frameworks
Familiarity with agentic system design, prompt orchestration, and the human-in-the-loop paradigm
Strong data orientation: you're comfortable digging into product metrics, model performance dashboards, and user behaviour insights

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 126110193

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