Job Summary
As we continue expanding our Japan business, we are looking for a bilingual Project Manager who can bridge Japanese clients and our regional/global teams. The ideal candidate independently drives projects forward while balancing client expectations, technical constraints, delivery timelines, and business objectives.
Key Responsibilities:
1) Project Management
- Lead end-to-end implementation projects for payment and fintech solutions
- Manage project schedules, milestones, risks, and deliverables with technical understanding
- Coordinate internal teams: development, QA, infrastructure, operations, and business
- Track action items and ensure timely follow-up with all stakeholders
- Identify risks and proactively escalate issues when necessary
2) Client Communication
- Serve as the primary point of contact for Japanese clients and partners
- Facilitate meetings and workshops in Japanese and English
- Translate business requirements into structured implementation plans
- Prepare and review project documentation, meeting minutes, reports, and presentations to communicate externally and internally
- Support UAT, production rollout, deployment, maintenance and post-launch coordination
3) Cross-functional Coordination & Documentation
- Collaborate with Malaysia based development teams
- Coordinate with external clients
- Align technical constraints with client expectations
- Prepare and maintain: requirement documents, project schedules, status reports, issue trackers, release notes, operational documents, and Root Cause Analyses (RCA)
Required Skills and Qualifications:
Must-Have:
- Native-level Japanese communication skills
- Business-level English proficiency
- 3+ years of experience in Project Management, PMO, or implementation management
- Solid understanding of all development phases (requirements → dev → testing → UAT → release) with ability to coordinate stakeholders across each
- Ability to understand Japanese enterprise client expectations in software development
- Foundational knowledge of system development (APIs, infrastructure architecture, etc.)
- Experience working with external clients or enterprise stakeholders
- Strong logical thinking and structured communication skills
- Ability to manage multiple stakeholders and priorities simultaneously
- Ownership mindset and proactive problem-solving attitude
Nice-to-Have:
- Experience in fintech, payment, banking, SaaS, or system integration projects
- Experience working in multinational or startup environments
- Knowledge of payment concepts: credit card acquiring, QR payments, SoftPOS, EMV, PCI/security compliance
- Experience with API-based projects, mobile applications, or hardware terminal deployments
