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Protege Customer Care & Travel Desk

  • Posted 3 hours ago
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Job Description

Attention Fresh Graduates!

Launch Your Career with PLUS Malaysia Berhad!

PLUS Malaysia Berhad is seeking ambitious fresh graduates to join our Protege program. Elevate your career with hands-on experience and growth opportunities in a leading company.

What's in it for you

  • A one-year attachment to department relevant to your qualifications
  • Hands-on experience in a real working environment
  • Monthly allowance and other benefits

Who can apply

  • Fresh graduates with a bachelor's degree and a CGPA of 3.0 or higher
  • Candidates who have completed their studies and obtained their full academic transcript
  • Open to recent fresh graduates holding a Diploma or Bachelor's Degree in Business Administration, Tourism Management, Hospitality or Hotel Management or Customer Service or any related discipline.

RESPONSIBILITES:

Customer Ecosystem & Digital Support (JustGO)

  • Assist with the day-to-day management of the JUSTGO mobile application and user initiatives to ensure a smooth digital toll payment journey.
  • Serve as the main contact person for users, addressing inquiries and resolving issues through email, chat systems, phone, and social platforms.
  • Work closely with internal teams to plan, launch, and monitor promotional campaigns aimed at user growth and retention.
  • Help with basic administrative tasks including billing processes, managing application content, and testing new digital features.
  • Maintain standard working hours, with flexibility for occasional shift schedules and traveling for on-ground promotional events.
  • Work standard hours, with occasional flexibility for shifts and traveling for on-ground events with the team

Travel & Accommodation Management (PLUS Malaysia Berhad)

  • Coordinate and manage hotel bookings and room reservations for employees, executives, and clients.
  • Ensure all accommodation bookings comply with company travel and accommodation policies.
  • Handle booking updates, extensions, and cancellations as requested.
  • Review invoices, process payment arrangements, and prepare monthly accommodation spending reports.
  • Resolve booking discrepancies, billing issues, and guest complaints directly with hotel providers.

Locations: HQ (Subang) or Central/Northern/Southern Region Office located on our PLUS highway!

Only shortlisted candidates will be contacted

Take your career to the next level apply now and make it happen with us!

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About Company

Job ID: 151751673