Salt is looking to hire a QA Specialist for a social media client in Kuala Lumpur, Malaysia for 6 months & renewable contract role.
Description:
- Overall responsible for building and optimising our current operational procedures, using advanced lean process methodology to improve our QA functions to improve overall e-commerce moderation quality.
- Overall responsible for standardlising, leaning and sharpening current workflows (including offline/online QA activities, RCA analysis, or other regular QA analytics), outputting and documenting all workflows/SOPs and cascading to different QA teams globally.
- Responsible for evaluating the priority of different projects and promoting projects as the process professional.
- Follow up the local Quality Assurance operational works, support the operation effect, and give optimization suggestions through process improvements.
- Working closely with the training team and QA team leaders, gathering issues/blockers, and resolving them through advanced process methodology.
- Participate in different projects, brainstorming, identify shortcomings or opportunities, give certain suggestions from a process-pro point of view.
Qualification:
- Relevant bachelor's degree or above in a business field; graduate degrees in science, mathematics, computer, digital marketing, or survey-based research methods are a plus.
- 2+ years of experience in a similar position is preferred.
- Possessing Knowledge of Six Sigma / Lean processes & continuous improvement methodologies.
- Excellent communication skills, Able to write required documents in English and communicate globally.
- Have a strong learning ability and curiosity.
- Ability to pick up domain knowledge in new areas quickly.
- Can lead a small project team to support business.
- Bahasa Melayu language preferred due to the nature of the business.
CEI No: R1659595 / EA No: 07C3147
