Regional Technical Support Engineer (BESS)

Job responsibilities

1.Provide full-process on-site technical support including installation support, system commissioning and grid connection acceptance for commercial & industrial and large-scale energy storage projects in APAC, and ensure project delivery in strict accordance with standards.

2.Responsible for post-delivery daily operation & maintenance, on-site troubleshooting, defect rectification and equipment inspection; resolve technical and equipment anomalies timely to ensure safe and stable operation of energy storage systems.

3.Deliver professional technical training on equipment installation, commissioning, maintenance and safety operation for overseas clients, partners and construction teams, and compile standardized training documents to improve on-site operational capabilities.

4.Continuously collect on-site equipment failures, installation difficulties and customer feedback, establish problem list, put forward optimization suggestions for products, processes and on-site solutions, and cooperate with relevant departments to complete iterative upgrades.

5.Sort out and file on-site technical documents, maintenance records and fault analysis reports, update project information in real time, and guarantee complete and traceable project data.

6.Communicate with regional clients, general contractors and local partners to promote project implementation, solve on-site technical problems efficiently, maintain good customer relationships and improve customer satisfaction.

Qualifications:

1.College degree or above, major in Electrical Engineering, Power Electronics, New Energy, Automation or related fields; 1-3 years of on-site service experience in energy storage, photovoltaic or power equipment industry, familiarity with C&I and large-scale energy storage projects is preferred.

2.Familiar with the working principles of core energy storage equipment including PCS, battery clusters, BMS and EMS; capable of independently completing on-site commissioning, troubleshooting and daily maintenance of energy storage projects.

3.Fluent in English are preferred; able to adapt to overseas stationing and frequent business trips across APAC. Able to speak Mandarin is a plus.

4.Capable of independently conducting overseas technical training and on-site technical Q&A; with clear logical thinking, good at summarizing on-site problems and delivering practical optimization solutions.

5.Grasp basic knowledge of low and medium voltage power distribution and electrical safety specifications;

6.Strong sense of responsibility and pressure resistance, good cross-departmental collaboration ability and customer service awareness, able to quickly adapt to overseas working and living environment.