Resident Engineer L1 (Linux Engineer)

Role & Responsibilities:

Act as 2nd level escalation support when needed.

Act as a backup engineer on backfill purposes for team members on leaves, e.g. sick leave, emergency leave etc.

Provide consistent reporting on server capacity management when requested.

Perform root cause analysis and troubleshooting server issues, OS configuration, hardware and repair system software.

Perform OS installations, net backup, incidents, data analysis, security, performance, and standards compliance issue.

Liaise and escort branches employee or external vendors on implementation and technical issues.

Assist Team Lead to manage related technical activities.

Assist in the creation of documentation in production and non-production environment.

Monitor and report the company's storage capacity.

Manage, contact and resolve cases as per company internal case logging system.

Assist with the company audit activities.

Requirements:

Diploma or Bachelor's Degree in Computer Science/Information Technology/Engineering or equivalent.
Veeam or Networker experiences with be added advantage
At least 1-2 years experience of hands-on technical experience preferred.

Ability to troubleshoot, test, repair and service server equipment.

Experience troubleshooting and responding to customer concerns.

Strong communication skills and customer management skills, ability to effectively communicate technical solutions and remedial action plans through oral and written communications.

Ability to work in a fast-paced, self-directed environment.

Resourceful, with the ability to work independently.

Ability to adapt to changing circumstances.

Exposure to ITIL is an added advantage.

Good oral and writing skills in English.

Willing to work additional hours if required.