- Ensure guests needs and expectations are met by providing an efficient and professional service.
- Lead by example by demonstrating exemplary professionalism.
- Attend to guests needs and complaints promptly and politely.
- Resolve all potential service failure issues.
- Perform duties in the best interest of the Company, ensuring that the SOP & SOC are applied on daily basis
- Supervise food and beverage service by directing and guiding subordinates.
- Attend meetings and briefings
- Submit monthly paperwork to and requisite forms from respective departments.
- Execute any duty that may be assigned from time to time by the Management.
- Minimum of 3-4 years of experience in Food & Beverage industry.
- Fluent in spoken and written Eng and Chinese
(in order to attend to English and Mandarin speaking guests needs and complaints promptly and politely.)
- Excellent communication & interpersonal skills; able to build lasting relationships with guests.
- Basic competency in IT.
- Possess good initiative and leadership skills.
