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DHL Express (Malaysia) Sdn Bhd

Retail Outlet Supervisor

Early Applicant
  • Posted a month ago
  • Be among the first 10 applicants
4-6 Years

Logistics/Courier/Freight/Transportation

Job Description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

  • Be able to identify different customer needs and wants and to provide solutions that will ensure customer satisfaction.
  • Maintain quality customer service for customer satisfaction through optimised processes, giving feedback to country retail team, and conducting retail audit reviews within their sp ecified area.
  • Support country sales & marketing campaigns at Retail point-of-sale
  • Ensure effective implementation and running of outlet Local Store Marketing Programs to achieve maximum target segment penetration and revenue performance
  • Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.
  • Implement standardized guidelines & procedures that will track and monitor adherence and performance.
  • Training frontline staff in Best-in-Class Retail
  • Provide direction and coaching to retail staff, supporting the achievement of revenue targets.
  • To source the most cost efficient local contractors and suppliers for the proper maintenance of store operations and maintain quality of retail experience.
  • Management of outsourced suppliers and outsourced staff to ensure effective running and staffing of Retail outlets.
  • Liaise with country to coordinate and support outlet development and management.
  • Obtain all necessary information to prepare store scorecard and standardized outlet management process.
  • Conduct cash reconciliation reports and cash/credit card transactions of retail outlets in his designated area.
  • Maintains the Petty Cash Fund of his designated area and prepare reports for budgeting and tracking purposes.
  • Coordinate and consolidate data transfer between Express Centers country office.
  • Monitor area performance by implementing a store scorecard sheet.
  • Review and analyse the most effective uses of shipment automation and customer take up at Point-of-Sale (POS)
  • Implement store hours that is most reflective of the needs of customers and ensure that this is consistently implemented in his given area
  • Handle the rostering of store officers and ensure that all frontline staff in his given area has low absenteeism, low in tardiness, is properly groomed at all times.
  • Ensure that outlets in his given area all have proper supplies and marketing collaterals.
  • Monitor staff performance regularly and conduct training or mentoring to staff as he deem fit.

YOUR PROFILE

  • Exhibits an exceptional degree of ingenuity, ,creativity, resourcefulness and empathy.
  • Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
  • A minimum of 4 years experience in the field of retail sales and area marketing
  • Experience in sales/sales processes
  • Knowledge and understanding of the retail trade from a service and sales perspective.


OUR OFFER
. Strong career support in a international environment
. Great culture and colleagues
. Multifarious benefit program


Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!

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Date Posted: 17/12/2024

Job ID: 103370275

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About Company

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.

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