About the Role
Zeve is looking for a sales-driven and responsible Store Manager to lead our Bangi Outlet.
You will be responsible for overall store performance, including sales achievement, team management, customer experience, stock control, visual merchandising, and daily store operations. You will also ensure the team consistently meets Zeve's service and operational standards.
Key Responsibilities
- Lead the store team to achieve daily, weekly, and monthly sales targets.
- Monitor key retail KPIs including Revenue, ATV, UPT, Conversion Rate, and Sales Growth.
- Conduct daily briefings and communicate sales priorities, campaigns, and product focus to the team.
- Coach and motivate staff to improve product knowledge, customer service, upselling, and cross-selling.
- Monitor staff attendance, punctuality, grooming, discipline, and overall performance.
- Ensure smooth daily store operations, including opening and closing procedures, POS transactions, cashiering, and sales reconciliation.
- Maintain high customer service standards and handle customer enquiries, complaints, exchanges, and escalated matters professionally.
- Manage stock receiving, transfers, replenishment, stock checks, and inventory accuracy.
- Monitor best-selling, slow-moving, low-stock, and ageing products, and communicate stock requirements to the relevant team.
- Ensure the store is clean, organised, properly merchandised, and aligned with Zeve's visual merchandising standards.
- Ensure campaigns, promotions, new launches, and price updates are executed accurately and on time.
- Prepare required store reports and highlight sales gaps, operational issues, stock concerns, and recommended actions to management.
Requirements
- Minimum 3–5 years of experience in the retail industry.
- Previous experience as a Store Manager, Assistant Store Manager, Supervisor, or similar retail leadership role is preferred.
- Diploma or Degree holder will be an added advantage.
- Experience in fashion, footwear, menswear, lifestyle, or premium retail is an advantage.
- Strong leadership qualities with a proactive and hands-on approach.
- Excellent customer service and customer handling skills.
- Strong communication and interpersonal skills.
- Able to communicate effectively in English and Bahasa Malaysia.
- Experience using POS systems and retail reporting tools is an advantage.
- Able to work independently, solve problems, and take ownership of store performance.
What We're Looking For
We are looking for someone who is:
- Proactive and responsible
- Confident in leading and developing a team
- Strong in sales and customer engagement
- Customer-focused
- Detail-oriented with store operations and inventory
- Comfortable being accountable for store performance
- Passionate about fashion and retail
