Sales Admin & Billing Executive

Job Description:

Sales & Billing Administration

Handling administrative work assigned by Management in a timely and efficient manner.

Supporting both hardware sales and business development teams in all sales administration matters.

Managing and preparing invoices, delivery orders, and purchase orders for suppliers and customers with high accuracy.

Ensuring the integrity of billing data by maintaining accurate, complete, and up-to-date records at all times.

Monitoring outstanding invoices and ensuring all clients remain informed their outstanding debts and payment deadlines.

Maintaining smooth workflow between sales, finance, information technology, suppliers, and logistics partners to support business operations.

Client & Communication Support

Managing and responding to clients inquiries via phone calls and emails in a professional and timely manner.

Liaise with internal teams, suppliers, and customers to resolve billing, delivery, or administrative matters efficiently.

Build and maintain good working relationships with clients and vendors to support long-term business collaboration.

Attend meetings with suppliers, vendors, or clients, when necessary, based on business requirements, to facilitate coordination, clarify documentation, or resolve operational matters.

Understand the company's products and services offerings thoroughly in order to explain, recommend, and share suitable solutions with clients based on their requirements.

Respond to client inquiries regarding purchased products (e.g., specifications, documentation, delivery status, based usage clarification) within the scope of knowledge, and escalate technical or complex matters to the relevant team when necessary

General & Ad-hoc Duties

Maintaining the smooth flow of daily business operations.

Assist in preparing reports related to sales administration, billing status, and outstanding payments when required.

Perform any other ad-hoc duties as assigned from time to time

Requirements

Minimum three (3) years of working experience in sales administration, sales coordinator, billing, or related role (experience in IT hardware or reseller environment is an added advantage).

Minimum SPM qualification or above.

Good working attitude, responsible, proactive, and willing to learn.

Strong attention to detail with a high level of accuracy in documentation and data handling.

Proficient in Microsoft Office applications, and Google application such as Google Sheet.

Good communication skills in written and spoken English and Mandarin, additional languages such as Malay is an advantage.

Able to work independently under a fast-paced environment.

Willing to travel when required for meetings with clients, suppliers, or vendors based on business needs.

Ability to stand by or attend to emergency tasks after working hours if required.