0-5 years
167 - 292 MYR monthly
2 months ago 27 Applied
Job Description

Key Responsibilities:

  • Sales database management: Maintaining and updating sales databases, which includes inputting and updating customer information, sales activity, and customer interactions. Ensuring the accuracy and completeness of the data in the system.
  • Submit sales claims to TPA: Submitting sales claims to a third-party administrator (TPA). This involves verifying the accuracy of sales data and ensuring that it follows applicable regulations and policies, and communicating with the TPA to resolve any issues or questions related to the claims.
  • Reconciling sales records to collection and patient management system: Reconciling sales records with collection and patient management system. This involves cross-checking data from different sources to ensure that all information is accurate and up-to-date.
  • Responding to customer requests: Responding to customer requests i.e. reconciliation of the customer and company's record, which may include providing information as well as answering questions about the sales process.
  • Creating sales invoices following customer needs: Catering to customer needs by creating sales invoices that meet specific requirements.
  • Monitoring sales activity and tracking progress towards sales goals: Generating sales reports, monitoring the sales activity and tracking progress towards sales goals. This includes analysing sales data and identifying trends for the sales team to help them achieve their targets.
  • Assisting with the preparation of sales contracts: Assisting with the preparation of sales contracts, which includes drafting documents, gathering information, and ensuring that all relevant parties have signed the necessary paperwork.
  • Liaising with other departments: Work closely with other departments such as marketing, finance, operation and customer service to ensure smooth sales operations. This involves understanding the needs of different departments and ensuring that all stakeholders are working together effectively.

Key Requirements:
  • Minimum Diploma in any field, preferably in accounting.
  • No working experience is required. Any past working experience related to Admin/Accounting/Customer Service is advantageous.
  • Proficiency in Microsoft Excel.
  • Detail-oriented, organised and possess a strong focus on understanding customers needs to solve their problems.
  • Good interpersonal and communication skills to liaise effectively with internal and external stakeholders, especially customers.

Innoquest Pathology, formerly known as Gribbles Pathology, started operations in Malaysia in 1996 and is now the largest private provider of diagnostic laboratory services in the country. Headquartered in Petaling Jaya, we employ over 1,200 staff nationwide and have an established network of over 85 electronically-linked pathology facilities throughout Peninsular Malaysia, Sabah and Sarawak.

Currently, Innoquest Pathology performs over 4 million patient episodes per year. It provides multidisciplinary diagnostic testing to over 10,000 Medical Practitioners, Hospitals and Corporate Clients.

Supported by a deep bench of industry expertise and our groundbreaking technology, Innoquest is proud to serve clinicians, hospitals, medical centers and their patients through the deployment of advanced diagnostic testing methods and technology. Our extensive network of laboratories offer a wide range of in-vitro diagnostic (“IVD) tests across laboratory medicine to help detect diseases or conditions and to monitor a person’s health.

Innoquest Pathology is the ONLY multidisciplinary clinical laboratory in Malaysia to hold both College of American Pathology (CAP) and MS ISO15189 accreditations, reinforcing its best-in-class standards, services, and laboratory practices. Moving forward, this gives the diagnostics company greater opportunity to strengthen its global presence as a centre of excellence in testing.

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