Sales Advisor

Fresher

Job Description

Overview Of The Role:

The Sales Advisor is responsible for delivering a high standard of customer service while maximizing sales through effective product handling and attractive merchandise displays. The role involves being a proactive multi-tasker who ensures customer satisfaction and implements strategies to boost sales. The Sales Advisor is expected to uphold company values and maintain a safe environment, while also being ready to perform tasks as assigned by supervisors.

What You Will Do:

Customer Service

Provide high standards of customer service as per M&S Way focusing on customer-centric approaches.
Ensure customers feel comfortable, welcome, and are courteously served.

Selling

Achieving sales through good salesmanship and excellent service.
Communicate seasonal highlights and promotions to customers to enhance sales.
Handle/display merchandise according to seasonal guidelines and make it attractive.
Develop product knowledge via training and briefings.
Ensure replenishment is efficient to minimize sales opportunity loss.
Provide feedback to superior on customer comments and contribute ideas to improve sales.

Merchandise Management

Accurate administration of stock movements, including delivery checks and stock transfers.
Count merchandise and complete administrative documents efficiently and accurately.
Report stock shortages to supervisor immediately.

Job Knowledge

Operate the till with high efficiency and accuracy, handling cash and credit cards correctly.
Utilize product knowledge to suggest products and promote benefits to drive sales.

Cost Control

Stay alert to prevent pilferage and stock loss on the sales floor and fitting room.
Report any internal pilferage by staff/shoplifters to management.
Use company property assets mindfully to avoid resource wastage.

Health & Safety