Responsibilities:
- Sales experience via email and phone (NO WORK FROM HOME)
- More specifically (PO, LO, sales, client request, maintaining an after-sales relationship with the clients, follow-up, upsell)
- Prepare quotation/invoice/receipt for clients
- Base knowledge in academia, proofreading, and paraphrasing would be great.
- Be part of the sales team in identifying opportunities with new and existing clients
- Handling internal after-sales process (full process)
- Updating and maintaining the company database in an orderly manner
- Ad-hoc task related to sales
- Cold calling tasks
Requirements:
- Open for diploma/degree/master's holders. If you have a fear of talking on the phone, then it won't be suitable!
- Knowledge in Postgraduate Research Journey and research Framework (Master's and PhD)—ADDED ADVANTAGE
- Excellent communication skills in English and Malay (both in writing and conversation)
- Able to deliver exceptional customer service
- Knowledge in SCOPUS and WoS—ADDED ADVANTAGE
- Microsoft Excel pro-level skills would be a HUGE advantage.
- NO PERSONAL PHONE USAGE during WORKING HOURS. A business phone will be given, and family members can be contacted for emergencies. So if you are a phone addict, it won't be suitable.
- Highly organized and can work under pressure with minimum supervision
- Problem-solving and ability to use one's own initiative
- Strong Social and Communication Skills. If you are very sensitive to criticism, do not apply.
Salary:
RM 1,700 to RM 2,800 (NEGOTIABLE based on your experiences)
Working hours:
Monday-Saturday: 8.30 am to 6.30 pm
Job Type: Full-time
Education:
Diploma
Bachelor's (Preferred)
Language:
English (Required)
Work Location: In person
