Sales Associate

INFINITY8 is one of Malaysia's leading Co-working space provider, ISO9001 certified by TÜV, with over 14 premium locations across Johor Bahru, Kuala Lumpur, Selangor, and Penang.

A Sales Associate is responsible for assisting in executing sales strategies, handling client follow-ups, preparing proposals, and supporting the sales cycle from prospecting to onboarding. They are expected to show initiative and grow into a more independent sales role over time.

Sales & Client Management

• Independently manage the full sales cycle – from lead generation and qualification to negotiation and closing
• Take charge of high-potential leads and key prospects with minimal supervision
• Conduct impactful consultations, both virtual and onsite, tailored to client needs
• Maintain an accurate, active pipeline and provide clear forecasting to the team lead or manager

Sales Material & Proposal Development

• Develop customized sales presentations, proposals, and pricing strategies for clients
• Collaborate with marketing on high-impact sales campaigns and targeted materials
• Introduce improvements to proposals and workflows to support closing efficiency

Business Development & Strategic Outreach

• Identify new markets, customer segments, and partnership opportunities
• Propose outreach initiatives, cold strategies, or campaigns to support sales targets
• Represent the company at industry events and initiate partnerships with potential referrers or collaborators

Mentoring & Team Contribution

• Guide and support Senior Sales Associates or Associates when required, including shadowing, onboarding support, and sharing best practices
• Serve as a role model in pipeline hygiene, client communication, and process ownership

Reporting & Sales Strategy Contribution

• Analyse your own sales performance and pipeline movement to identify improvement areas
• Provide input on sales strategies, pricing feedback, and client objections to help improve team performance
• Support Sales Executive / Senior / Manager with preparation of business reviews and planning reports

Market Intelligence & Competitor Feedback

• Conduct deeper market analysis, especially related to pricing, client behaviour, or competitor offerings
• Present actionable feedback that helps shape product positioning or offer design

Relationship Management & Account Handling

• Build long-term relationships with clients, including key accounts
• Proactively explore upsell, cross-sell, and renewal opportunities
• Take the lead in resolving escalated client concerns with a solution-driven approach

Cross-Department Collaboration

• Work closely with marketing, operations, and leadership to align on sales priorities
• Ensure smooth onboarding and service delivery for new clients
• Provide internal feedback that contributes to continuous improvement across departments

Personal Development & Role Growth

• Proactively pursue personal KPIs and take accountability for meeting sales targets
• Prepare yourself for potential elevation to Sales Executive or team leadership role
• Participate in advanced sales and product training sessions and contribute insights during reviews

Event, Campaign & Project Support & Coordination

• Take the lead in planning and executing targeted sales campaigns, including strategy, messaging, and follow-up planning
• Represent the sales team during company events, roadshows, or activations, with ownership of pre-event prep and post-event conversion tracking
• Coordinate with cross-functional teams (marketing, operations, community) for smooth campaign or event execution
• Provide structured follow-ups and client engagement based on event-generated leads
• Support business development projects and contribute insights or execution support on market expansion or product launches

Qualifications

• Diploma or Degree in Business Administration, Hospitality, Property, Public Relations, Management, or a related discipline.

Experience & Skills

• Minimum 3 years of experience in B2B sales or a similar role, preferably in coworking space, real estate, service-based industries
• Able to confidently present solutions, handle objections, and close deals effectively with a consultative approach
• Demonstrates initiative, guides junior team members, and works well with cross-functional teams to drive results
• Skilled in CRM systems, Microsoft Office, Google Workspace, and Canva for proposal creation and client presentations