AtConcentrix, we strive to find and grow exceptional people like you.Our global staff have devoted their careers to ensuring every customerexperienceis exceptional. So naturally, we're committed to making Concentrix the best place to grow a career, too.
Working atConcentrix,you will be a part of an engaging, energetic, and entrepreneurial work where you can reimaginethe boundaries of your career.Responsible for demonstrating the value and benefits of our moderately complex client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on client engagement, could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Responsible for developing an excellent level of product or service knowledge to support customer questions and promote offerings. This role is responsible for effectively articulating the value of products or services to customers. Makes and receives calls with the intent of selling products/services or renewing existing contracts. May respond to customer inquiries by following standard scripts and procedures. Confirms competitiveness of client's maintenance contracts and works towards assigned contract revenue goals. Understands and captures the Voice of the Customer for assigned client.
Duties and Responsibilities:
ServiceSource is now part of Concentrix (Nasdaq: CNXC), a leading global provider of customer experience (CX) solutions and technology. We continue to offer revenue generation services now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world's best brands. With end-to-end capabilities across Strategy + Talent + Technology, we're helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.