Sales Trainer

AtConcentrix, we strive to find and grow exceptional people like you.Our global staff have devoted their careers to ensuring every customerexperienceis exceptional. So naturally, we're committed to making Concentrix the best place to grow a career, too.
Working atConcentrix,you will be a part of an engaging, energetic, and entrepreneurial work where you can Reimaginethe boundaries of your career.The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity. Works under moderate supervision with some latitude for independent judgement.
Job Purpose
The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity. Works under moderate supervision with some latitude for independent judgement.
Essential Functions - Duties and Responsibilities
. Ensure new employees receive comprehensive, client-specific onboarding and training to enhance job-specific knowledge and skills
. Provide employees with skills-based, client-specific coaching and training to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
. Partner with internal and external stakeholders to develop and deliver an effective training and development program designed to enhance client-specific sales knowledge and skills associated with any of our sales motions
. Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practices for client/specific territories
. Oversee, measure, and validate the delivery and quality of provided training
. Track the effectiveness of training interventions through various assessment tools
. Collaborate with internal and/or external stakeholders to optimize sales processes and systems to achieve a superior customer experience
. Maintain a high level of communication with internal stakeholders to ensure strategic client relationship is fostered and developed
. Maintain high level of knowledge and understanding about the client, customer interaction, and evolving business environment for relevant training content creation and/or delivery
. Help create a culture of continuous learning where individuals take responsibility for their own development, competence, and performance
Qualifications
Required Qualifications
. Bachelor's degree or equivalent experience preferred
. 3+ years of experience working in a customer service, training or sales capacity preferred
. Subject matter expert and proven leader within peer group
. Prior experience in high volume calling preferred
. Experience working with Salesforce.com or similar CRM strongly preferred
. Strong technical skills in MSOffice
. Proven ability to prioritize concurrent projects and demonstrate project management skills
. Ability to communicate and demonstrate various strategies, platforms, and skills to varied audience
. Detail-oriented and proficient communication skills
Competencies
Personal Leadership
. Accountability Competent. Effective Communication Competent. Resilience, Curiosity & Adaptability Competent. Integrity Competent
Collaboration
. Coachability Expert. Diversity and Inclusion Competent. Team Player Competent. Emotional Intelligence Competent

Growth
. Critical Thinking Competent. Customer Focus Competent. Diagnostic Information Gathering Competent. Initiative Competent. Manage Execution Competent. Business Acumen Competent
Supervisory Responsibility
This position has no supervisory responsibilities.
Travel
No travel is expected for this position.
Work Environment
This job operates in a professional office environment or a work-remote. The role routinely uses standard office equipment such as computers and phones. This position requires internet access.
Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives. In general, we have found that a minimum bandwidth speed of 20mbps is essential.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is should be able to do or have the following:
. Ability to lift and carry 25 pounds
. Sufficient clarity of speech and hearing or other communication capabilities, which permits employee to communicate effectively
. Sufficient manual dexterity, which permit the employee to perform routine office duties and
. Sufficient personal mobility and physical reflexes to perform office duties and travel when necessary to off-site locations
Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives. In general, we have found that a minimum bandwidth speed of 20mbps is essential.