Salesforce Administrator

5-10 years
5 months ago 23 Applied
Job Description

Primary Responsibilities:

  • Maintains thorough knowledge of the Salesforce instance and its integrated systems and business processes; general knowledge of related organizational systems and processes.
  • Provides day-to-day frontline user support to division staff and customers on applications, services and 3rd party solutions.
  • Provides business expertise in identifying, evaluating and developing improvements to Salesforce org and processes that are cost-effective, meet user requirements and meet agreed upon service level agreements.
  • Lead or assist with gathering customer requirements for new and ongoing projects and/or requests.
  • Compiles feedback from end users in the department to identify recurrent system problems or new system needs.
  • Develops user training materials and/or support documentation. Trains departmental users on new system features and functionality.
  • Executes system functionality and data quality assurance testing prior to customer acceptance testing.
  • Configures and maintains application settings and administration options to set up access for new and existing users and conducts new user training

Bachelor's degree in Computer Science, Business or related field

  • 5 years experience working with and maintaining computer systems, particularly Salesforce. Experience in the following areas desired: customer support, systems design, development and integration; systems reporting; and computer administration. Experience directly related to area of assignment may be used to satisfy the above requirements.
  • Salesforce certifications strongly encouraged
  • Preferred experience with tools such as Salesforce, CPQ, Mulesoft, Experience Cloud, Data Loader, Docusign, Validity PeopleImport and Dupeblocker.





Bachelors/ Degree

InfoDrive Solutions is a Software Development and Digital Transformation Solutions company, we are headquartered in Singapore with regional offices in Malaysia (KL) & India (Bangalore). We deliver cutting-edge Digital Transformation Solutions to many of our prestigious customers in South East Asia.

Our expertise lies in providing cutting edge IT Development, Digital Transformation, Salesforce Consulting Services & Outsourcing Engineering Services.

InfoDrive Solutions is a preferred partner in Business process improvement for many small & medium size corporations and built with the commitment, promise & passion to provide outstanding services in Software Consulting. A lot of times businesses struggle to generate the desired outcome of their current business processes and applications.

InfoDrive Solutions helps its Customer achieve their desired business outcome, improve efficiencies in their processes and enable people to make collaborative & informed Data-Driven Decisions.

For more information, please visit

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