Introduction:
Kliqxe is a Salesforce partner making serious noise specifically within the Manufacturing and Distribution industries (One of the fastest growing verticals for Salesforce) and one of the only partners in the world that focus on these industries exclusively! Because of that, we're really picking up the pace and need help!
What does this mean:
We believe we're working on some of the most interesting and challenging projects in the industry. Our ethos is driven by our belief of Salesforce is a Platform and you can pretty much do anything with it.
What we're looking for:
We are looking for a highly capable Salesforce Functional Support Consultant to join our Customer Success team. This person will own a portfolio of 3-4 post go-live client accounts independently: configuring Salesforce, running monthly client cadence calls, scoping change requests, and being the day-to-day client contact. You will work directly with international client stakeholders. To ensure success as a Functional Support Consultant, you should possess strong analytical and troubleshooting skills, a good understanding of the Salesforce ecosystem and the ability to work in a fast-paced environment.
Your role and responsibilities:
- Monitor system health, performance, and data integrity; proactively identify and mitigate risks
- Provide first and second level support for customers on the Salesforce platform (Sales, Service, Experience, Industries)
- Perform daily tasks following an established process for tracking support tickets and resolutions
- Adhere to response and escalation SLAs and expectations
- Be the point of contact for support-related requests and inquiries.
- Troubleshooting incidents and documenting the solutions.
- Liaise and work closely with the internal team on escalated technical issues.
- Assist with functional configurations including but not limited to: creating and modifying Users,
- Fields, Validation Rules, Flows, Automated Alerts, Field Updates, Page Layouts, Approval Rules
- Stay updated on the platform's new tools, capabilities, and updates.
Required Technical and Professional Expertise:
- 3–6 years as a Salesforce functional consultant, technical BA on Salesforce projects, or similar at an SI /consultancy.
- Strong analytical, troubleshooting and problem-solving with the ability to perform root-cause analysis
- Proficiency in SOQL, debugging logs, and Salesforce diagnostic tools
- Experience troubleshooting flows, validation rules, and integrations
- Hands-on configuration experience in both Sales Cloud and Service Cloud.
- Hands on experience with Data Loader, Workbench or similar tools
- Has personally run client-facing workshops, requirements sessions, and steering calls (not just sat in them).
- Strong written and spoken English; can write clear functional documentation.
- Willing to flex hours to overlap with DACH and UK clients.
- Based in Malaysia, willing to work from the office most days.
Nice to have:
- Exposure to Manufacturing Cloud or Manufacturing/Distribution industry clients.
- Experience with continuous improvement, post go-live, or support engagements (not only project delivery).
- Salesforce Administrator or Sales/Service Cloud Consultant certification.
Key values:
- Grit. Support work is unglamorous and clients can be demanding. They keep going.
- Ownership. Picks up problems unprompted, follows through, flags issues early.
- Composure with senior clients. Stays measured under pressure and pushback.
