SAP Cloud ALM Consultant

We are looking for an experienced Technology Account Lead to act as the main technology contact for the client account. The role focuses on managing client relationships, driving technology delivery, identifying new business opportunities, and expanding the scope of technology services.

Key Responsibilities

• Act as the primary technology contact for the assigned client account.
• Build and maintain strong relationships with key client stakeholders.
• Manage and integrate different technology contracts, services, and engagements within the account.
• Identify opportunities to grow the account through up-selling and cross-selling of technology services.
• Develop and maintain the technology account plan and identify opportunities for account growth.
• Understand client business needs and recommend suitable technology solutions and strategies.
• Lead collaboration across multiple technology and business teams to ensure smooth project delivery.
• Provide expert guidance on technology strategy, transformation, and account growth.
• Monitor account performance, service quality, and key performance metrics.
• Identify areas for continuous improvement to improve service quality and efficiency.
• Take ownership of team decisions and support teams in resolving complex issues.
• Work with multiple teams and stakeholders to drive key technology decisions and business outcomes.

Required Skills & Experience

• Advanced experience in Technology Account Management – Mandatory
• Strong experience in client relationship management and account growth.
• Experience managing technology engagements, contracts, and delivery.
• Strong understanding of IT Transformation and Business Transformation.
• Experience with Technology Architecture Sales is an advantage.
• Ability to identify and develop up-selling and cross-selling opportunities.
• Strong stakeholder management and communication skills.
• Ability to lead and collaborate with cross-functional and multi-disciplinary teams.
• Strong problem-solving and decision-making skills.

Preferred Skills

• Advanced Account Delivery Management experience.
• Experience in IT Transformation Planning.
• Experience in Business Transformation.
• Experience in Technology Architecture Sales.