Job Title: Technical Lead, People Systems (SAP SuccessFactors)
Location: Seksyen 13, PJ, Selangor, Malaysia
Working mode: 100% WFO
Salary budget: Open to market rate
Division: BTS
Department: IS
Reporting Manager: AVP, Head People Systems (interim VP, BTS)
Company background: Global telecommunication Co.
Employment type: Permanent
Role Mission
Drive the technical execution, integration, and optimisation of StarHub's People Systems to deliver secure, scalable, and data-driven HR technology that enables a modern, high-performing workforce.
Key Accountabilities
- Lead as the key technical expert shaping the roadmap, architecture, and configuration of People Systems.
- Lead SAP SuccessFactors design, enhancement, and integration across the employee lifecycle.
- Ensure secure, compliant, and reliable HR technology operations.
- Partner with HR, Technology, and vendors to deliver scalable HR digital solutions.
- Enable automation, self-service, and data-driven HR decision-making.
Responsibilities
Technical Design & Configuration
- Lead solution architecture and technical configuration for SAP SuccessFactors and related HR platforms.
- Oversee end-to-end technical design for modules (Employee Central, Compensation, Recruitment, Learning).
- Guide development of system enhancements, workflows, rules, and reporting capabilities.
- Design and maintain end-to-end HCM workflows across the hire-to-retire lifecycle.
Integration Management
- Ensure robust integrations with payroll, finance, IAM, time/attendance, and productivity systems.
- Oversee middleware and API-based integrations (e.g., SAP CPI, Workato).
Stakeholder & Compliance
- Collaborate with HR, IT, vendors, and SMEs to translate requirements into technical deliverables.
- Ensure compliance with security, audit, and data privacy policies.
- Act as L3 escalation for production issues; drive root cause analysis and resolution.
- Lead change management activities including documentation, release planning, and impact assessments.
Areas of Impact
- HR technology stability, scalability, and data integrity.
- Digital employee experience and HR automation maturity.
- Cross-functional alignment across HR, IT, and enterprise platforms.
- Vendor and partner performance in HR technology delivery.
- Overall effectiveness of HR transformation initiatives.
Ideal Track Record (Required Qualifications)
- Education: Bachelor's degree in Information Systems, Computer Science, Engineering, HR Technology, or related field. Master's is a plus.
- Experience: 7–10+ years in HRIS or People Systems with strong hands-on expertise in SAP SuccessFactors.
- Module Expertise: Proven experience configuring and supporting Employee Central, Compensation, Recruitment, and Learning.
- Process Knowledge: Strong understanding of HR processes across the hire-to-retire lifecycle.
- Integration Skills: Experience with system integrations using SAP CPI, APIs, middleware, and third-party HR/payroll platforms.
- Compliance: Good knowledge of security, data privacy, compliance, and audit requirements for HR systems.
- Technical Aptitude: Ability to translate business requirements into scalable, maintainable technical solutions.
- Support Skills: Strong analytical, troubleshooting, and L3 production support skills.
- Soft Skills: Effective stakeholder, vendor, and cross-functional collaboration skills.
- Nice to Have: Workflow automation, self-service design, HR analytics/reporting tools experience.
- Certifications (Preferred): SAP SuccessFactors, SAP CPI, or HR technology certifications.
_ _ _ _ _ _
[Internal Only]
12-Month Outcomes
- Modernized SuccessFactors: ≥95% configuration accuracy.
- Robust Integrations: 100% of planned integrations with <5% error rate post go-live.
- Enhanced Automation: Automate ≥25% of manual HR processes.
- Strengthened Compliance: Zero critical audit findings; remediate security gaps within 60 days (90 days for material gaps).
Success Metrics & Checkpoints
- Production Stability: Reduce incidents by ≥40%; <5% integration failure rate; ≥95% integration stability.
- Process Efficiency: Reduce HR cycle times by ≥20%; automate ≥30% of manual steps; ≥90% on-time HR service requests.
- Delivery Quality: ≥95% enhancements on time; ≥90% stakeholder satisfaction; ≤2 post-go-live defects per integration.
- Compliance: Zero critical findings; close remediation within 60–90 days; ≥90% compliance score.
Competencies
- Decision Making: Advanced
- Collaboration: Advanced
- Customer Orientation: Advanced
- Learning Agility: Intermediate
- Transdisciplinary Thinking (People Manager): Intermediate
- Developing People (People Manager): Intermediate
