We are looking for a team player with a burning passion for web projects, digital marketing, creative production, MarTech, and everything in between. The ideal candidate is an AI-forward professional who actively leverages artificial intelligence to optimize workflows, enhance efficiency, and drive innovation. Serving as the primary conduit between our clients and our internal online marketing, digital media, web development, and creative teams, you will champion both exceptional client management and modern, tech-enabled executions.
Roles & Responsibilities
- Serve as the main point-of-contact for assigned accounts, leading and facilitating client meetings, status updates, and strategic presentations.
- Develop an in-depth understanding of the client's core business, digital marketing objectives, and target customers to provide informed consultation.
- Manage clients effectively by aligning expectations regarding project scope, quality, and timelines to work towards common goals.
- Manage day-to-day execution of assigned tasks and projects, integrating AI tools and automated workflows where applicable to ensure the successful, efficient delivery of high-quality materials.
- Act as the liaison between the client and internal teams, translating client requirements into clear, actionable, and comprehensive briefs.
- Participate in the planning and execution of clients projects.
- Assist in preparing reports through data analysis and support various data research efforts for marketing communication strategies and competitor analysis.
- Prioritize and monitor work across departments to ensure the quality and timeliness of all deliverables are met, acting as the final internal check before client submission.
- Monitor and track both client and agency budgets, including oversight of campaign costs, identifying opportunities for efficiency, and ensuring projects are delivered within the established financial scope.
- Proactively identify opportunities for organic account growth and present strategic recommendations to both the client and the internal leadership team.
- Build and maintain strong, trust-based client-agency relationships.
Expectations
- Excellent command of the English language, both written and spoken.
- Excellent negotiator with fine presentation skills.
- Demonstrated digital savviness, with a proven track record of using, adapting to, and leveraging AI technologies to streamline account management operations and optimize daily workflows.
- In-depth understanding of digital marketing concepts and strategies for performance marketing, social media marketing, search engine marketing, email marketing, content marketing, SEO, web design, UI/UX, and web analytics.
- Excellent project management and resource planning skills.
Qualifications
- Prior experience in similar agency roles preferred.
- Diploma or Degree in Advertising, Business, Comms, Marketing, Public Relations, and/or similar.
- At least 2 years of experience in the field, with clear examples of AI adoption or workflow automation within a professional setting.
