Senior Associate, Daily Operations (PwC Marketplace)

Job Description & Summary

A career in our Digital Platforms and Multi Channel Customer Solutions practice, within Technology Strategy services, will provide you with the opportunity to help organisations develop strategies that transform their technology capabilities and solve their most critical challenges. We focus on building technology enabled and agile operating models, planning their new enterprise architecture into a differentiating capability system that helps them win in the market, leveraging digital analytics to enhance the customer experience and optimising business operations, and using modern management techniques such as robotic process automation and next generation sourcing strategies to help our clients get fit for growth.

In joining, you'll be a part of a team that provides practical, yet holistic, answers that help client cut through the noise and decide what to do with their customer relationship management processes, technology and investments. You'll help our clients achieve essential advantage through creative digital strategies and better Information Technology management techniques.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.

• Delegate to others to provide stretch opportunities, coaching them to deliver results.

• Demonstrate critical thinking and the ability to bring order to unstructured problems.

• Use a broad range of tools and techniques to extract insights from current industry or sector trends.

• Review your work and that of others for quality, accuracy and relevance.

• Know how and when to use tools available for a given situation and can explain the reasons for this choice.

• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

• Use straightforward communication, in a structured way, when influencing and connecting with others.

• Able to read situations and modify behavior to build quality relationships.

• Uphold the firm's code of ethics and business conduct.

Senior Associate, APAC Marketplace holds a pivotal role in overseeing the operations team of the Marketplace while also involved with risk frameworks. This position is also instrumental in facilitating the onboarding of territory teams from across the Asia Pacific region to the Marketplace platform.

• Assess, mitigate and report operations risk issues.

• Prepare documentation and report to risk approvers across the APAC region.

• Provide operational support and on-going services to back-end users of the Marketplace.

• Acts as a liaison between the users and the business and development teams.

• Manage payment transactions for APAC Marketplace and provide reporting for the internal finance team.

• Coordinate with cross functional teams for issues not resolved at L2 level.

• Creates and maintains up-to-date documentation of the backend CMS.

• Execute User Acceptance Testing (UAT) for each key release of the Marketplace.

Requirements

• Recognised University Degree in any discipline.

• 2 years of working experience.

• Good analytical skills, ability to multitask and prioritise.

• Ability to work independently on individual assignments and collectively with a team on larger projects.

• Good interpersonal skills: Writing skills & communication skills.

Education

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications

Required Skills

Optional Skills

Desired Languages

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship

No

Government Clearance Required

No

December 31, 2023