JobPurpose:

ToleadtheReceiptingTeaminmanagingend-to-endreceiptingoperations,includingthe approvalofjournalentries,transactionreconciliation,monitoringofunmatchedand undeterminedtransactions,andsupportforauditsrequirements.Therolealsoinvolves resolvingreceiptingissuesandmonitoringePaymentchannels,handlingadhoctasks,and participating in cross-functional discussions for system and process enhancements.

KeyResponsibilities:

Daily Operations s Review:

• Reviewandverifydailyreceiptinglistingspostedbyteammemberstoensure accuracy and completeness.
• Approvejournalentriesrelatedtopremiumreceipts,adjustments,and intercompany transactions.
• Performandoverseetransactionknockoffs(clearing)ofreceiptsagainst outstanding balances.
• Monitor and investigate unmatched and undetermined credit transactions, particularly those originating from ePayment channels, ensuring timely resolution and accurate allocation.
• Ensurereceiptsareprocessedinatimelymanner,supportingpolicyissuanceand financial integrity.

Issue Management:

• Actastheprimarypointofcontactforproductionissuesaffectingreceipting processes.
• CoordinatewithIT,Branches,andotherrelevantdepartmentstoresolvetransaction issues, system failures, or data mismatches.
• Implementrootcauseanalysisandcorrectiveactionsforrecurringproblems.

Ad Hoc Audit Support:

• Managead-hocrequestsfrominternalstakeholdersrelatedtoreceipts,journals,or reconciliations.
• Prepareandsubmitauditdocumentation,ensuringreadinessforinternaland external audits.
• Maintaindocumentationtosupportcomplianceandaudittrailrequirements.

Cross-FunctionalCollaboration:

• Participateincross-departmentdiscussionsfornewproductlaunches,system enhancements, and business process changes.
• Assessthereceiptingimpactofnewinitiativesandcoordinatesystemorprocess updates accordingly.
• Collaboratewithunderwriting,product,operations,andITteamstoensure seamlessintegrationofreceiptingrequirements.

TeamLeadership &Supervision:

• LeadandmanagetheReceiptingTeaminachievingdailyoperationalgoalsand service levels.
• Provideguidance,training,andperformancefeedbacktoteammembers.
• Promotebestpractices,accuracy,andaccountabilitywithintheteam.

System Enhancements & Process Improvements:

• Leadorcontributetoreceipting-relatedsystemenhancementinitiatives,including requirementgathering,UAT(UserAcceptanceTesting),anddeployment.
• Identifyopportunitiesforprocessingautomationandefficiencyimprovements.
• Implementstandardoperatingproceduresandstrengtheninternalcontrols.

Key Skills & Competencies:

• Strongknowledgeofreceipting,reconciliation,andfinancialoperationsinthe general insurance industry
• Abilitytoidentify,investigate,andresolveunmatchedandundeterminedcredits (e.g., HQ payments, ePayments)
• Attentiontodetailwithstronganalyticalandproblem-solvingskills
• Effectivecross-functionalcollaborationandcommunicationskills
• Teamleadershipandpeoplemanagementcapabilities
• ProficiencyinERPandcoreinsurancesystems(e.g.,Oracle,SAP)