About ADA
ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 12 markets in Asia and partner with leading brands to drive their data and digital maturity.
JOB PURPOSE (Brief summary of the position i e why the position exists)
The Commercial Associate will assist the Commercial Manager in managing store operations on Lazada, Shopee, other local E-commerce marketplaces as well as other ecommerce channels such as brand.com and social channels. This will include optimizing product listings, managing pricing and promotions, updating store design and layouts and analyzing sales data to identify opportunities for growth. The Commercial Associate will also be responsible for providing support to the Commercial Manager in the day-to-day operations of the team.
Key Responsibilities - Brand Dot Com (D2C) Management:
- Website Maintenance:
- Monitor website performance and identify issues such as broken links, missing images, or errors, ensuring timely resolution.
- Work with the development team to implement necessary updates and improvements to the website.
- Perform regular backups and ensure the website's security measures are up-to-date .
- Quality Assurance:
- Conduct thorough testing of the website functionalities, including the shopping cart, checkout process, and overall user experience.
- Identify and report any bugs or issues to the development team for resolution.
- Implement A/B testing to optimize website elements for improved conversion rates.
- Divisional Monitoring:
- Coordinate with different divisions within the company to track the progress of their projects and tasks.
- Ensure that projects are completed according to schedule and quality standards.
- Act as a liaison between different teams to facilitate smooth communication and collaboration.
- Analytical Skills & Continuous Learning:
- Extract, analyze and come up with key insights for D2C brands focusing on commercial key metrics such as GMV, Orders, AOV, CTR%, CR%, Bounce Rate %, etc.
- Stay up-to-date with industry trends, e-commerce best practices, and new technologies to suggest improvements and innovative solutions.
- Team Collaboration:
- Collaborate with cross-functional teams, including marketing, sales, and IT, to align website initiatives with overall company objectives .
- Client Success Management:
- Lead day to day client communication and handle 1st level escalations
- Lead client meetings like weekly updates, monthly & quarterly business reviews; liaise with other stakeholders as needed
- Ensure all client billings are done timely
Experience & Skills
From 3 years of experience in E-commerce or related field
Strong analytical skills and ability to work with data.
Excellent written and verbal communication skills
Strong organizational and project management skills
Familiarity with E-commerce platforms such as Lazada, Shopee, and other local marketplaces is a plus.
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Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website www.adaglobal.com for regular updates on available roles
We transform businesses using data, AI and tech | ADA
Pioneers in data and analytics, we are powering global marketing and commerce digital transformation with data and AI-led impact. Learn more here!
