Senior DevOps Engineer (Genesys Cloud)

5-7 years
18 days ago 11 Applied
Job Description

Start your IT career with us!

Senior DevOps Engineer

With a global team of 6000+ IT professionals, DHL IT Servicesconnects peopleand keeps the global economy runningby continuously innovating and creating sustainable digital solutions. We workbeyond global bordersand push boundaries acrossall dimensions of logistics. You canleave your markshaping thetechnology backboneof the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned#GreatPlaceToWorkcertification, reflecting our commitment to exceptional employee experiences.


Digitalization. Simply delivered.


At IT Services, we are passionate aboutGenesys Cloud Telephony Solution CCaaS Platform. OurEXPSD Telephony Solutionsteam is continuously expanding. No matter your level ofSenior DevOps Engineerproficiency, you can always grow within our diverse environment.


#DHL #DHLITServices #GreatPlace #CCaas #Telephony


Grow together


As Senior DevOps Engineer you will design, configure, implement and support DHL's CCaaS Platform and Services. It includes Cloud CCaaS, PBX, IVR, CTI, Dialer, Omni-Channel, Call Recording, SBC and VoIP/SIP Endpoints. As Senior DevOps Engineer, you will provide subject matter expertise around specific technologies within this portfolio.

The Senior DevOps Engineer will provide technical guidance to other members of the Contact Center development team and will interact with multiple levels of leadership within IT as well as business stakeholders.

As a member of the EXPSD Telephony Solutions team, you will provide advanced level technical support including design, configuration, troubleshooting, implementation, support, and problem management. You will coordinate with vendors and cross functional teams regarding contact center applications. You will research, evaluate and recommend communications options in services, systems and emerging technologies as needed.

Ready to embark on the journey Here's what we are looking for:


As aSenior DevOps Engineer, havingActive Genesys Cloud Certificationis a huge plus.Minimum 5 years of experience in Contact Center Environmentworking withGenesys Cloud platformand its capabilities will also be an integral part of this role.

You are aGenesys Cloud Platformaficionado, therefore you have a good understanding ofCCaaS, omnichannel architecture, Workforce Force Management (WFM), Queuing/Routing, Call Flow, Conversational flows using Genesys Cloud Architect, SucessKPI, Genesys Cloud App Foundry and Outbound Dialer Campaigns.

You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

  • Unlimited Outpatient Medical for employees
  • Flexi Benefit Plan - Customized per individual needs
  • Choose any day for your Vacation from Earned Public Holiday (Saturday and Ad Hoc)
  • Modern offices with free parking


JOB TYPE

Function

Skills

Genesys Cloud Telephony Solution CCaaS Platform
Genesys Cloud platform
Workforce Force Management (WFM
Queuing/Routing
SucessKPI
Conversational flows using Genesys Cloud Architect
Outbound Dialer Campaigns
EXPSD Telephony Solutions
CCaaS
omnichannel architecture
Genesys Cloud App Foundry

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.

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