Senior Fraud Analyst

1-3 years
18 days ago 2 Applied
Job Description

The Role Responsibilities

Job Role

Minimise fraud losses for Cards / Online / products by actioning alerts on the Fraud Detection systems within stipulated timeframes, policies and processes laid down.

Key Responsibilities

  • Manage and / or resolve alerts / cases
  • Makes outbound calls to verify potentially fraudulent activity.
  • Takes incoming calls on fraud issues from both internal and external sources.
  • Responsible for monitoring various fraud detection queues.
  • Analyses and reviews trends and customer account activity to detect potential fraud situations.


  • Apply comprehensive approach in dealing with all types of fraud. Analyses and reviews pattern and trends to prevent future frauds.
  • Examines cases / accounts to check any fraudulent or erroneous information. Investigates and summarize the key points of the investigation with root cause.
  • Complete the day-to-day operations and ensure the BAU is completed without any escalations.
  • Provide support to the UAT and UVT testing.
  • Follow the process to ensure the actions are taken on time to remediate or close the case.

Risk Management

  • Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
  • Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.


  • Ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines.
  • Embed the Group's values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee's forms part of the culture.

Regulatory and Business Conduct

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment].
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

  • Country FRM, Group Strategy, Contact center, etc

Other Responsibilities

  • A good understanding of systems / procedures.
  • An understanding of the risk involved in various transaction types and account holder profiles.
  • Develop and maintain working knowledge of business / industry standards and practices.
  • Maintaining high level of customer satisfaction by handling customer service issues without compromising on the assets of the bank.

Our Ideal Candidate

  • Bachelor's degree with 1 - 3 years of minimum experience.
  • Relevant experience in a related role will be an added advantage.
  • Consistently demonstrates clear and concise written and verbal communication.
  • Ability to communicate fluently in English with clients.
  • Should be flexible in working in 24/7 rotational shift and making outbound calls.

Role Specific Technical Competencies

  • Stakeholder Management
  • Analytical skills
  • Service skills
  • Communication skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

Standard Chartered Malaysia has always taken immense pride with the distinction of being Malaysia’s first and oldest bank. Our presence in the country goes back to 1875, when we opened our first branch at Beach Street, Penang. Over the years, we’ve remained firmly committed to the nation and its growth. Locally incorporated as Standard Chartered Bank Malaysia Berhad on 29 February 1984, we have to date over 8,000 employees for our Malaysian operations, a global shared service centre Standard Chartered Global Business Services (GBS), a subsidiary Price Solutions, an offshore facility in Labuan, and head office at Equatorial Plaza in the heart of Kuala Lumpur.

The Bank provides a comprehensive range of financial products and services including retail, corporate and institutional banking, serving individuals, small and medium-sized enterprises, as well as corporates and institutions. Our Islamic banking subsidiary, Standard Chartered Saadiq, plays a key role in supporting international Islamic financing corridors. We were the first bank to establish a global operations hub in Malaysia. Together with sites in India, China and Poland, GBS Malaysia supports the group’s operations in 59 markets around the world, providing our clients globally with secure and reliable banking services using state-of-the-art digital technology.

As a bank that has grown with the country over the years, we have a deep obligation to help facilitate and contribute to Malaysia’s growth in line with our purpose of driving commerce and prosperity through our unique diversity. Our brand promise – Here for good – intends to demonstrate how we can be a force for good by promoting economic activity that has a positive social impact.

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