We are partnering with a leading equipment manufacturer to appoint a Penang based Senior Global Account Manager to be responsible for managing and expanding strategic relationships across the region. As the primary commercial point of contact, the role will work closely with internal teams across sales, operations, engineering, finance and logistics to ensure effective coordination and service delivery.
The role will focus on driving account growth, strengthening customer relationships, identifying new business opportunities and ensuring a high level of customer satisfaction, while building long-term strategic partnerships.
Responsibilities:
- Serve as the main point of contact for the assigned strategic account, developing strong customer relationships and ensuring a high level of customer satisfaction.
- Support the development and execution of account growth strategies, including leading commercial discussions for multi-site projects.
- Collaborate with cross-functional teams including Operations, Finance, Engineering and Logistics to address customer requirements and ensure timely delivery of solutions.
- Manage customer RFQs by coordinating pricing, cost analysis and quotation preparation to develop accurate and competitive proposals.
- Develop a strong understanding of the customer's business needs and identify opportunities for account expansion, cross-selling and continuous improvement.
- Monitor account performance, customer requirements and potential risks, taking proactive measures to support sustainable business growth.
- Lead collaboration across multiple business units to ensure the effective execution of customer programmes and projects.
- Support other account management and commercial activities as required by management.
Requirements:
- Bachelor's degree in Business Studies, Business Administration, Engineering or a related technical discipline
- Relevant experience in Account Management, Key Account Management, Program Management, Customer Management or a related field.
- Strong commercial acumen with experience in customer engagement, negotiations, RFQs and quotations.
- Excellent communication, presentation and interpersonal skills, with the ability to engage and influence stakeholders at various levels.
- Strong stakeholder management skills with the ability to lead and collaborate across multiple functions and business units.
- Highly organised and analytical, with strong attention to detail and the ability to manage multiple priorities and deadlines.
- Able to work independently with minimal supervision and perform effectively in a fast-paced and dynamic environment.
- Strong team player with adaptability, flexibility and a proactive approach to problem-solving.
- Proficient in Microsoft Office and general business applications.
For more job openings: please visit https://www.onesevenc.com/jobs
Interested candidates may email your resume to Alycia Lim ([Confidential Information])
We regret to inform that only shortlisted candidates will be notified.
Alycia Lim Hui Choo
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EA License No.: 23S2032 | R24124179
