Senior HR Specialist (HR Shared Services Center)

Job Summary:

The Senior HR Specialist provides efficient HR shared services across the employee lifecycle, ensuring accurate data management and a positive employee experience. This role supports onboarding, offboarding, employee records, recruitment reporting, and employee inquiries, while working closely with business units, regional teams, and HR stakeholders to improve HR processes and systems.

1. Employee Lifecycle Management (Onboarding, Offboarding, Transfers):

- Manage end-to-end onboarding processes to ensure new hires have a seamless and positive experience.

- Facilitate employee offboarding, ensuring all processes are compliant and handled with discretion.

- Coordinate internal employee transfers within the region, ensuring all systems and records are updated.

2. Employee Data Management:

- Maintain accurate and up-to-date employee records in the HR Information System (HRIS).

- Ensure data integrity and confidentiality, in compliance with company policies and data protection regulations.

3. Recruitment Status Analysis:

- Analyzed and generated reports based on requests submitted by business divisions and regional teams.

- Prepared weekly reports to the Person-in-Charge (PIC).

- Acted as the communication liaison between the regional team and business division on hiring requests.

4. Employee Consultation:

- Serve as the primary point of contact for employee inquiries regarding HR policies, procedures, and programs.

- Provide timely and accurate information and support to employees and managers.

5. Efficiency and Experience Improvement:

- Continuously evaluate and improve HR processes to enhance efficiency and employee experience.

- Implement best practices and innovative solutions to streamline HR operations.

- Work closely with IT team to enhance system.

Requirements / Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• Minimum 3 years of progressive experience in HR Operations or HR Shared Services.
• Hands-on experience managing end-to-end employee lifecycle processes (onboarding, offboarding, transfers).
• Strong experience working with HR Information Systems (HRIS)and employee data management.
• Experience in recruitment status tracking and reporting, including stakeholder communication.
• Solid understanding of HR policies, labor regulations, and data privacy requirements.
• Experience supporting regional or multi-country HR operations is an advantage.
• Ability to work in a fast-paced, service-oriented, and deadline-driven environment.