About Us
Jayapay is a global payment gateway provider enabling businesses to scale seamlessly across borders through localized, secure, and high-performance payment solutions.
With coverage across multiple high-growth markets, Jayapay supports a wide range of local payment methods including QR payments, e-wallets, bank transfers, and card networks, allowing merchants to deliver frictionless checkout experiences tailored to each region. Powered by robust APIs, real-time analytics, and bank-level security standards, we help businesses optimize transactions, improve conversion rates, and operate with confidence at scale.
At Jayapay, we operate with speed, ownership, and ambition.
For more information, kindly visit : https://jayapayment.com/
Key Responsibilities
Strategic Business Partnering
- Partner closely with business leaders to understand business objectives and manpower requirements.
- Provide strategic HR guidance to support business growth, organizational effectiveness, and operational excellence.
- Act as a trusted advisor to managers on organizational design, workforce planning, employee development, and succession planning.
- Coach and support people managers on leadership capabilities, team effectiveness, and people management best practices.
- Drive organizational change initiatives and support change management across the business.
- Build strong relationships with stakeholders and act as the primary HR contact for assigned departments.
Talent Acquisition & Workforce Planning
- Partner with hiring managers to develop hiring strategies and workforce plans aligned with business objectives.
- Lead end-to-end recruitment for key and strategic positions while ensuring an excellent candidate experience.
- Build and maintain talent pipelines for critical business functions.
- Continuously improve recruitment processes and employer branding initiatives.
Employee Relations & Performance Management
- Serve as the primary HR advisor on employee relations matters, including disciplinary cases, investigations, grievances, and conflict resolution.
- Guide managers on performance management, employee development, coaching conversations, and Performance Improvement Plans (PIPs).
- Drive probation reviews, confirmation exercises, and annual performance review cycles.
- Promote a positive employee experience and foster a high-performance culture
Employee Relations & Performance Management
- Coordinate probation reviews, confirmation processes, and performance appraisal cycles.
- Support managers in performance coaching and Performance Improvement Plans (PIP).
- Monitor performance trends and recommend improvement initiatives.
Talent Development & Employee Engagement
- Identify organizational capability gaps and collaborate with leaders to develop learning and development initiatives.
- Support leadership development, succession planning, and talent management programmes.
- Partner with stakeholders to enhance employee engagement, retention, and workplace culture.
HR Projects, Analytics & Governance
- Lead and participate in HR transformation projects, policy enhancements, and process improvement initiatives.
- Analyze workforce metrics, employee trends, and HR data to provide actionable insights to business leaders.
- Ensure compliance with Employment Act, labour regulations, and company policies.
- Maintain effective HR governance while continuously improving HR processes and employee experience.
Job Requirements
Must Have
- Bachelor's Degree in Human Resource Management, Business Administration, Psychology, or a related field.
- Minimum 5 years of experience in Human Resources, including at least 2–3 years in an HR Business Partner or strategic HR Generalist role
- Hands-on experience in employee relations, recruitment, performance management, and HR operations.
- Good understanding of the Employment Act and Malaysian labour regulations.
- Strong communication and stakeholder management skills, with the ability to build effective working relationships across all levels.
- Excellent problem-solving, conflict resolution, and decision-making abilities.
- Able to work independently, manage multiple priorities, and thrive in a fast-paced environment.
- Ability to communicate in Mandarin to support Chinese-speaking stakeholders will be an added advantage.
Good to Have
- Experience in the Fintech, Payments, Technology, E-commerce, or Startups, or high-growth organizations will be an added advantage.
- Experience driving organizational change or culture transformation projects.
