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Job Summary
We are seeking an experienced Senior L3 Application Maintenance / Production Support Engineer with a strong background in Core Banking systems, particularly in the REM & ROS Payments domain.
This role is responsible for ensuring system stability, availability, and performance through proactive incident, problem, and change management. The ideal candidate will have extensive hands-on experience with AS400, COBOL/RPG, and DB2, along with solid knowledge of ITIL processes and best practices for managing mission-critical production environments.
Key Responsibilities
-Provide L3 support for Core Banking applications within the REM & ROS Payments domain.
-Manage incidents, service requests, and problem resolution in line with ITIL best practices.
-Conduct root cause analysis (RCA) and implement preventive measures.
-Perform batch monitoring, job scheduling, and performance tuning on AS400/DB2.
-Support deployment, patching, and production changes with minimal downtime.
-Collaborate with cross-functional teams for defect fixes, enhancements, and testing.
-Ensure compliance with SLAs, audit requirements, and regulatory standards.
-Prepare and maintain technical documentation, operational reports, and knowledge base articles.
Required Skills & Qualifications
-Bachelor's degree in Computer Science, Information Technology, or related field.
-69 years of experience in Core Banking L3 Application Maintenance / Production Support.
-Strong hands-on experience in COBOL and RPG programming on AS400.
-Proficiency in DB2 database management and the AS400 OS environment.
-Solid understanding of REM & ROS (Payments) processing.
-ITIL certification or proven experience with ITIL-based processes.
-Prior development experience (required to fix defects and bugs).
Bachelors/ Degree
We are Purpose Driven, High Growth and a Great Place to Work Certified Organization!
VDart is one of the fastest growing talent management and digital solution providers established in the year 2007. As part of our continued Global Growth Strategy, we are excited to bring digital capabilities to Malaysia. VDart Malaysia Sdh Bhd will serve as our Regional Headquarters for ASEAN region. We are committed in bringing world class technology, build strong digital talent pool in emerging technologies and transform how businesses leverage technology in Malaysia. We serve various customers including Fortune 100 companies across various domains globally. VDart partners with industry leaders in Cloud, Intelligent Automation, IoT, Customer experience, and Security solutions. With distinct digital practices, we help our partners to build for tomorrow by reimaging their business today. From helping our partners to bridge talent in product development and embedded software, we provide resources and solutions globally across a wide range of industries, from automotive and mobility to energy, healthcare, and life sciences, manufacturing, consumer industries, and beyond.
Come join us to create the digital future!
Job ID: 131268675
