Senior Manager, Control Tower

8-10 years
3 days ago
Job Description

About Us

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results every day.


  • Manage and lead the Control Tower teams and ensure service delivery is met with customers requirement and expectation.
  • Manage the customer relationships to ensure customer service standards are achieved and continuously improved.
  • Ensure all company policies and procedures are adhered to including HSSE.
  • Act as primary advisor to the management team on operation issues (e.g., problem solving, identification and escalation of significant Operation issues).
  • Determine and coordinate corrective and preventative actions in support of the establishment, maintenance, and continual improvement of the quality system within scope.


  • Minimum Bachelor Degree in Logistics, Transportation, or related field.
  • Possess 8-10 years working experience in field of Logistic, International Transportation and/or Global Freight Forwarding.
  • Knowledge in Logistics Operations and Supply Chain Intermediate PC skills and Microsoft Office (Outlook, Word, Excel, Power Point as minimum).
  • Ability to input and manipulate data and create reports, as required, in a timely fashion.
  • Must be able to readily adjust priorities and tasks in response to business needs.

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.

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