Your Key Responsibilities
- Lead end-to-end core system implementation programs within the insurance and financial services sector.
- Manage complex transformation initiatives, including policy administration, claims, billing, underwriting, and customer servicing platforms.
- Drive business and IT alignment to ensure successful delivery of transformation objectives.
- Establish program governance, project controls, risk management, and stakeholder engagement frameworks.
- Work with business and technology stakeholders to define target operating models, transformation roadmaps, and implementation strategies.
- Lead vendor selection, system evaluation, and implementation oversight activities.
- Manage multi-functional teams comprising business analysts, solution architects, developers, testing teams, and third-party vendors.
- Oversee project planning, budgeting, resource management, and delivery execution.
- Identify project risks and issues and proactively implement mitigation strategies.
- Support business development activities, including proposal development, client presentations, and pursuit opportunities.
- Build and maintain strong client relationships with senior executives and key decision-makers.
- Coach and mentor consulting team members while contributing to practice growth and capability development.
Skills and Attributes for Success
- Strong leadership and stakeholder management capabilities.
- Ability to manage large-scale transformation programs across multiple workstreams.
- Excellent communication and executive presentation skills.
- Strong problem-solving and strategic thinking abilities.
- Experience managing geographically dispersed teams and vendors.
- Ability to navigate complex business and technology environments.
- Strong commercial awareness and client relationship management skills.
To Qualify for the Role, You Must Have
- Bachelor's Degree in Information Technology, Computer Science, Business, Engineering, or a related field.
- Minimum 10+ years (Senior Manager) or 15+ years (Director) of experience in technology consulting, business transformation, or enterprise system implementation.
- Proven experience leading Core System Implementation programs within the Insurance or Financial Services industry.
- Experience delivering one or more of the following:
- Policy Administration System Implementation
- Claims Transformation Programs
- Billing and Collection System Implementation
- Underwriting Platform Modernization
- Customer & Digital Platform Transformation
- Enterprise Application Modernization
- Demonstrated success managing large transformation programs with multiple stakeholders and vendors.
- Strong understanding of software delivery lifecycle, agile methodologies, and enterprise architecture principles.
- Experience engaging with executive stakeholders, including CIOs, CTOs, COOs, and business leaders.
- Track record of leading multidisciplinary teams and delivering successful outcomes.
Ideally, You'll Also Have
- Experience with leading insurance core platforms such as:
- Guidewire
- Duck Creek
- FINEOS
- Sapiens
- TIA
- Majesco
- eBaoTech
- Oracle Insurance
- Experience in business process transformation and operating model design.
- Relevant certifications such as:
- PMP
- PRINCE2
- Agile/Scrum Certifications
- TOGAF
- SAFe
- Experience managing regional or cross-border transformation programs.
