Job Description:
Portfolio Management
- Manage and oversee a designated portfolio of customer accounts on a daily basis.
- Serve as the primary point of contact for collections, credit management, order management, dispute resolution, funding activities, and customer inquiries.
- Monitor account performance and maintain accurate account records.
Collections & Cash Management
- Drive timely collection of outstanding receivables and achieve collection targets.
- Review and follow up on overdue accounts while developing action plans to resolve delinquencies.
- Raise payment requests, support cash application, reconciliation, and funding activities.
Credit Risk Management
- Work closely with internal functions to support Credit requirements of customers and support Lenovo business growth
- Identify, assess, and proactively report potential credit within the assigned portfolio.
Account & Order Management
- Monitor and resolve pending orders, invoices, and account discrepancies in a timely manner.
- Prepare contracts for new partner onboarding or support renewal contracts.
Customer & Stakeholder Management
- Build and maintain strong working relationships partners and and cross-functional teams.
- Collaborate closely with internal and external stakeholders to resolve disputes and account-related issues.
- Drive customer satisfaction through responsive and professional service.
Reporting & Analysis
- Prepare weekly portfolio review reports and other management reports as required.
- Analyze account trends and recommend improvement opportunities.
- Ensure accuracy and completeness of customer account information and reporting.
Job Requirement:
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- min 3 years of experience in credit management, collections, accounts receivable, order management, or portfolio management.
- Strong understanding of credit risk, accounts receivable, collections, cash application, and reconciliation.
- Experience managing customer accounts/portfolios and resolving overdue payments, disputes, and account discrepancies.
- Fluent in Japanese and English language.
