Senior Operations Specialist - Japanese Speaking

Portfolio Management

• Manage and oversee a designated portfolio of customer accounts on a daily basis.
• Serve as the primary point of contact for collections, credit management, order management, dispute resolution, funding activities, and customer inquiries.
• Monitor account performance and maintain accurate account records.

Collections & Cash Management

• Drive timely collection of outstanding receivables and achieve collection targets.
• Review and follow up on overdue accounts while developing action plans to resolve delinquencies.
• Raise payment requests, support cash application, reconciliation, and funding activities.

Credit Risk Management

• Work closely with internal functions to support Credit requirements of customers and support Lenovo business growth
• Identify, assess, and proactively report potential credit within the assigned portfolio.

Account & Order Management

• Monitor and resolve pending orders, invoices, and account discrepancies in a timely manner.
• Prepare contracts for new partner onboarding or support renewal contracts.

Customer & Stakeholder Management

• Build and maintain strong working relationships partners and and cross-functional teams.
• Collaborate closely with internal and external stakeholders to resolve disputes and account-related issues.
• Drive customer satisfaction through responsive and professional service.

Reporting & Analysis

• Prepare weekly portfolio review reports and other management reports as required.
• Analyze account trends and recommend improvement opportunities.
• Ensure accuracy and completeness of customer account information and reporting.