Senior Sales Representative (Japanese Speaker)

4-5 years
7 months ago
Job Description

AtConcentrix, we strive to find and grow exceptional people like you.Our global staff have devoted their careers to ensuring every customerexperienceis exceptional. So naturally, we're committed to making Concentrix the best place to grow a career, too.
Working atConcentrix,you will be a part of an engaging, energetic, and entrepreneurial work where you can reimaginethe boundaries of your career.Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.

We are looking for a Senior Sales Representative to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.

At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You Will

  • Achieve your revenue-based quota by selling /products/services, may offer upsell opportunities when applicable

  • Provide accurate weekly/ monthly/ quarterly sales forecast

  • Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements

  • Successfully promote products or services for established clients

  • Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value

  • Manage external competitive pressures and effectively handle objections to retain customers or win new customers

  • Manage high volume of customer contacts through phone and email each day - majority of communication is outbound

  • Ensure a high level of professionalism during all interactions with customers and prospects

  • Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met

  • Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience

  • Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner

  • Ability to provide consultative support

  • May potentially attend vendor and/or external events, as needed

  • May provide mentoring and guidance to more junior staff

  • Other duties, as assigned and necessary

You Have

  • Bachelor's degree preferred

  • 4 - 5 years of prior experience working in a customer service or sales capacity preferred

  • Prior success in achievement in individual and/or team sales quota/goals

  • Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships

  • Prior experience in high volume calling required

  • Demonstrated aptitude to learn and optimize new technology and data

  • Advanced problem-solving skills

  • Excellent knowledge of MS Office programs

  • Excellent communication skills (verbal, written)

  • Prior experience working with or similar CRM required

  • Proven success in the management of multiple priorities effectively

Our Benefits and Perks

  • Group Term Life Insurance

  • Group Health Insurance with coverage for dependents

  • Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)

  • Employee Assistance Program

  • Rewards and Recognition Program

  • Learning and Development Program

  • Fun & Diversity Employee Engagement

Accommodation and Diversity
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
Virtual First and Remote Work
Concentrix is aVirtual Firstcompany, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required.
While you have the ability to work from your home, we do require that you are in a commutable distance of the local office to ensure you can attend when/if required by the company.
Other information

  • 5 days work week (Mon - Fri / regular working hours).

  • KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.

If this sounds like an interesting opportunity, hit apply!
All shortlisted candidates will be contacted
Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives. In general, we have found that a minimum bandwidth speed of 20mbps is essential.


ServiceSource is now part of Concentrix (Nasdaq: CNXC), a leading global provider of customer experience (CX) solutions and technology. We continue to offer revenue generation services now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world's best brands. With end-to-end capabilities across Strategy + Talent + Technology, we're helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.